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  1. JIRA Service Desk Server
  2. JSDSERVER-2044

As a Service Desk User, I would like notifications to contain the request history

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    • UIS:
      49
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, Service Desk notifications will only contain the data relevant to the event that has triggered the notification.
      In order to have a complete overview on mail, having historic data available in the mail notifications would be very convenient to have.
      In particular when forwarding this email to another person to inform them of the reqest, and the history within.

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              Assignee:
              Unassigned
              Reporter:
              mnassette Michael Nassette
              Votes:
              60 Vote for this issue
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              33 Start watching this issue

                Dates

                Created:
                Updated: