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  1. Jira Service Management Data Center
  2. JSDSERVER-2323

Send full request via mail notification

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, a Service Desk mail notification will only consist of the current change (which caused the notification) and the previous few comments.

      In a request with many back and forth replies, the email will not show all the reply but only the latest few

      Suggestion

      Make it configurable that the Mail Notification be sent with the entire request (description along with all comments.

      Use Case

      Some organizations prefer to use Customer portal to track their request but there are many who also prefer to purely use email for this. With the current implementation, users will only get to see the latest few comments which will force the user to access the Customer Portal to read through the entire request if he/she needs to. With this Suggestion, everything will be sent in the email so that user no longer has to manually access the Customer Portal

            [JSDSERVER-2323] Send full request via mail notification

            Marc Dacanay made changes -
            Labels Original: affects-server New: affects-server ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976584 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 5
            SET Analytics Bot made changes -
            UIS Original: 4 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012796 ] New: JAC Suggestion Workflow 3 [ 3650783 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666179 ] New: JAC Suggestion Workflow [ 3012796 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 2

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              26 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated: