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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5188

As a customer, in the customer notification emails I'd like to see the full comment history for my issue

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    • UIS:
      52
    • Support reference count:
      9
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Right now customer notification emails can only contain the latest comment, and only for comment added and comment edited notifications. Our customers don't log into JIRA, so these comments are often hard to understand because without the full chain of comments they're out of context.

       

      Our customer notification templates look like this:

      ${event.user.name} commented:

      ${comment}

       

      Perhaps a solution would be to have a variable for all comments? E.g.,

      ${event.user.name} commented:

      ${issue.comments}

       

      We're using Service Desk 3.5.0 and JIRA 7.3.6.

      If there's a way of doing this already then please let me know.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              nick.martin Nick Martin
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