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  1. Jira Service Management Data Center
  2. JSDSERVER-5188

As a customer, in the customer notification emails I'd like to see the full comment history for my issue

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Right now customer notification emails can only contain the latest comment, and only for comment added and comment edited notifications. Our customers don't log into JIRA, so these comments are often hard to understand because without the full chain of comments they're out of context.

       

      Our customer notification templates look like this:

      ${event.user.name} commented:

      ${comment}

       

      Perhaps a solution would be to have a variable for all comments? E.g.,

      ${event.user.name} commented:

      ${issue.comments}

       

      We're using Service Desk 3.5.0 and JIRA 7.3.6.

      If there's a way of doing this already then please let me know.

          Form Name

            [JSDSERVER-5188] As a customer, in the customer notification emails I'd like to see the full comment history for my issue

            SET Analytics Bot made changes -
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            Support reference count Original: 9 New: 22
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976761 ]
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              Unassigned Unassigned
              daf1319cefc6 Nick Martin
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                Created:
                Updated: