[JSDSERVER-5228] Allow JSD to display whole comment history in notification mail - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: Gathering Interest (View Workflow)
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Notification
Labels:
None

UIS:
26
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

Description

Problem Definition

In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

Suggested Solution

Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

Attachments

Issue Links

duplicates

JSDSERVER-2044 As a Service Desk User, I would like notifications to contain the request history

Gathering Interest

is duplicated by

JSDSERVER-5188 As a customer, in the customer notification emails I'd like to see the full comment history for my issue

Gathering Interest

Activity

People

Assignee:

Unassigned

Reporter:

Chen Mao (Inactive)

Votes:

52 Vote for this issue

Watchers:

28 Start watching this issue

Dates

Created:

05/Jul/2017 9:28 AM

Updated:

12/Jun/2019 12:32 AM