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  1. Jira Service Management Data Center
  2. JSDSERVER-5228

Allow JSM to display whole comment history in notification mail

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

      Suggested Solution

      Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

            [JSDSERVER-5228] Allow JSM to display whole comment history in notification mail

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated: