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  1. JIRA Service Desk Server
  2. JSDSERVER-5228

Allow JSD to display whole comment history in notification mail

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    • UIS:
      30
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      Problem Definition

      In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

      Suggested Solution

      Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

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              • Assignee:
                Unassigned
                Reporter:
                cmao Chen Mao (Inactive)
              • Votes:
                33 Vote for this issue
                Watchers:
                18 Start watching this issue

                Dates

                • Created:
                  Updated: