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      Problem Definition

      In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

      Suggested Solution

      Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

          Form Name

            [JSDSERVER-5228] Allow JSM to display whole comment history in notification mail

            Dear Atlassian Team - This functionality is critical.  

            Michele.Seber added a comment - Dear Atlassian Team - This functionality is critical.  

            Marc added a comment -

            Please.

             

            Marc added a comment - Please.  

            Perhaps this very basic feature will be added by the time the Chicago Cubs win the World Series again.

            Joshua Cole added a comment - Perhaps this very basic feature will be added by the time the Chicago Cubs win the World Series again.

            +1 
            This is a very important piece of functionality. We consistently have customers complaining about not getting a full comment history in email notifications and having to access the portal to see the full context. 

            Ian Bartram added a comment - +1  This is a very important piece of functionality. We consistently have customers complaining about not getting a full comment history in email notifications and having to access the portal to see the full context. 

            +1
            Dear Atlassian Team - this is essential and we are getting complaints from customers who can't see comment history.

            It is doable in separate email but in notification when comment is added - it doesn't work.

             

            Please increase priority of this!

            Konrad Komnata added a comment - +1 Dear Atlassian Team - this is essential and we are getting complaints from customers who can't see comment history. It is doable in separate email but in notification when comment is added - it doesn't work.   Please increase priority of this!

            This is so essential EVERY other ticketing system has this feature by default. Again Atlassian miss this and expect us to wait 20 years for it to be implemented. This is a complete joke and I cannot understand how you've been allowed to get away with this so much. 

            And you want to increase all prices by 5-10%?

            For what - If I had a choice I would move away tomorrow.

            Michael Atputharajah added a comment - This is so essential EVERY other ticketing system has this feature by default. Again Atlassian miss this and expect us to wait 20 years for it to be implemented. This is a complete joke and I cannot understand how you've been allowed to get away with this so much.  And you want to increase all prices by 5-10%? For what - If I had a choice I would move away tomorrow.

            Please, this would be the best thing ever if Jira implements it!

            Gabriel Martínez added a comment - Please, this would be the best thing ever if Jira implements it!

            More variables for email notifications are very much needed for JSM.

            Please look to implement the ability for customers to see all public comments on email notifications soon!

            Crede Harrison added a comment - More variables for email notifications are very much needed for JSM. Please look to implement the ability for customers to see all public comments on email notifications soon!

            Hi There,

            When will this issue be ready? Thanks.

            Gugus Nugroho added a comment - Hi There, When will this issue be ready? Thanks.

            We are using the notification assistant for jira plugin in order to get this feature since it probably will take a long time before Atlassian implements this. https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?tab=overview&hosting=server

            We are using their feature allComments in the custom notification to get this. And as a bonus their plugin also supports adding the attachments within the email instead of having to download them using the link which also are using a lot.

            Roger Oberg added a comment - We are using the notification assistant for jira plugin in order to get this feature since it probably will take a long time before Atlassian implements this. https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?tab=overview&hosting=server We are using their feature allComments in the custom notification to get this. And as a bonus their plugin also supports adding the attachments within the email instead of having to download them using the link which also are using a lot.

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated: