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Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Notification
Labels:
- ril

UIS:
44
Support reference count:
18

Problem Definition

In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

Suggested Solution

Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

duplicates

JSDSERVER-2044 As a Service Desk User, I would like notifications to contain the request history

Gathering Interest

is duplicated by

JSDSERVER-5188 As a customer, in the customer notification emails I'd like to see the full comment history for my issue

Gathering Interest

links to

Internal ticket

mentioned in: Page Loading...; Page Loading...

Assignee:: Unassigned
Reporter:: Chen Mao (Inactive)
Votes:: 251 Vote for this issue
Watchers:: 140 Start watching this issue

Created:: 05/Jul/2017 9:28 AM
Updated:: 5 days ago 9:05 AM