Details
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Suggestion
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Resolution: Unresolved
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313
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30
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi everyone,
We had to postpone picking up this feature as we are working to ship https://jira.atlassian.com/browse/JSDCLOUD-4698 and improve email ingestion with https://jira.atlassian.com/browse/JSDCLOUD-798 to make email experience better. We also have some great features lined up improving customers notifications with https://jira.atlassian.com/browse/JSDCLOUD-4642. We will be revisiting this issue again in another 3-6 months.
If you feel this feature is important to you, please feel free to reach out to me at msingh10@atlassian.com
. I would love to get more insights as we plan for this item in our roadmap.
Thank you for your patience.
Cheers,
Manpreet and the Jira Service Management Team
Currently, Service Desk notifications will only contain the data relevant to the event that has triggered the notification.
In order to have a complete overview on mail, having historic data available in the mail notifications would be very convenient to have.
In particular when forwarding this email to another person to inform them of the reqest, and the history within.
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Issue Links
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