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  1. Jira Service Management Data Center
  2. JSDSERVER-4365

Ability to add Help Center Logo into email template

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • 2
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      With the recent enhancements to allow them to be customized (which are fantastic), it no longer adds our logo to the footer.

      Suggested Solution

      Create a variable called "Help Center Logo" which will allow customer to use it in the template window.

      Workaround

      When using it on HTML mode, just insert the following tag with the link to your logo:

      <img src="https://www.enterpriseirregulars.com/wp-content/uploads/2011/02/atlassian-rockercharlie.png">

        1. Screen Shot 2016-10-07 at 13.50.18.png
          284 kB
          Elisa [Atlassian]

            [JSDSERVER-4365] Ability to add Help Center Logo into email template

            Christian Radwanski added a comment -

            A more comprehensive problem description here:
            https://community.atlassian.com/t5/Questions/Jira-Server-add-image-E-mail-template/qaq-p/796376#M59513

            Christian Radwanski added a comment - A more comprehensive problem description here: https://community.atlassian.com/t5/Questions/Jira-Server-add-image-E-mail-template/qaq-p/796376#M59513

            Vesa Vahvanen added a comment -

            This should be more generic feature. Possibility to attach any kind of image to email response would be great when e.g. advertising your company.

            Vesa Vahvanen added a comment - This should be more generic feature. Possibility to attach any kind of image to email response would be great when e.g. advertising your company.

            Raman Sagar added a comment -

            Adding the tag to the html code worked, but the images resolution is poor.

            Please create a variable in the email templates as Elisa Diel suggested.

            Thanks,
            Raman

            Raman Sagar added a comment - Adding the tag to the html code worked, but the images resolution is poor. Please create a variable in the email templates as Elisa Diel suggested. Thanks, Raman

              Unassigned Unassigned
              ediel Elisa [Atlassian]
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                Created:
                Updated: