Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-7103

Disable Add attachments pop-up when Agent is adding an attachment to a draft comment

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Issue View
    • 0
    • 7
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem description

      While writing a comment, if you add an attachment, an Add attachments screen will pop up for the upload

      Scenario

      1. As an Agent, start writing a comment to reply to customer.
      2. Attach a file or image inline. This is possible by drag and drop or click on Attachment > Browse.
      3. After selecting the file to be attached, a separate screen appears. You must choose either to share it with customer, add it internally or cancel. Example of the screen
        • If you choose to share it, a comment will be added and shared to customer directly with just the uploaded attachment, while your comment is still incomplete.
        • If you choose to add it internally, an internal comment will be added and you can continue to write your comment, the attachment is added inline which is expected.
        • If you cancel, the attachment is not uploaded and there's no comment added at all.

      Suggestion

      Disable the Add attachments pop-up if the attachment is uploaded via the Browse button from the Comment tool, so that the attachment(s) can be added inline smoothly without having to dismiss another pop-up box

        1. image-2021-01-25-17-54-02-618.png
          image-2021-01-25-17-54-02-618.png
          72 kB

            [JSDSERVER-7103] Disable Add attachments pop-up when Agent is adding an attachment to a draft comment

            Григорий Ефремов added a comment -

            Relevant for Jira Service Management 9.12.24

            Григорий Ефремов added a comment - Relevant for Jira Service Management 9.12.24

              Unassigned Unassigned
              michin Michelle Chin
              Votes:
              7 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated: