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  1. Jira Service Management Data Center
  2. JSDSERVER-1320

Having multiple steps or tabs in Customer Portal when raising longer requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a user I don't want to scroll through long pages in order to fill out all mandatory fields / the information needed.

      I see two possible solutions :

      *Having Tabs (as in JIRA)
      *Multiple pages for one Request (Go to Step 2 ... Step 3... Click on Submit)

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            [JSDSERVER-1320] Having multiple steps or tabs in Customer Portal when raising longer requests

            Peter Gagne added a comment -

            ANY updates would be much appreciated!!

            Peter Gagne added a comment - ANY updates would be much appreciated!!

            HA added a comment -

            Any update? 

            HA added a comment - Any update? 

            JordanJ added a comment -

            any update?

             

            JordanJ added a comment - any update?  

            Bohdan Zykov added a comment -

            HR Team in our company would like this feature as well to be able to split the customer portal into sections like sub-screens in order to put more info and make the portal more readable

            Bohdan Zykov added a comment - HR Team in our company would like this feature as well to be able to split the customer portal into sections like sub-screens in order to put more info and make the portal more readable

            Tim Hailey added a comment -

            This is a much needed feature that our teams keep asking for.

            Tim Hailey added a comment - This is a much needed feature that our teams keep asking for.

            tech@techvortex.systems added a comment -

            We pay a lot of money for Jira and we don't have this kind of thing from the box.

            tech@techvortex.systems added a comment - We pay a lot of money for Jira and we don't have this kind of thing from the box.

            Albert Manuel added a comment -

            It's 2021 and this is still not considered?

            Albert Manuel added a comment - It's 2021 and this is still not considered?

            Dina Goncharenko added a comment -

            I needed this 3 years ago. We ended up using 'Extension for Jira Service Desk' plugin. It offers bundled fields (multiple fields on the same line) plus show/hide fields feature based on the choice made by the customer. Just letting people know of a possible solution in the meantime, as even with enough interest this feature might take YEARS to be released...

            Dina Goncharenko added a comment - I needed this 3 years ago. We ended up using 'Extension for Jira Service Desk' plugin. It offers bundled fields (multiple fields on the same line) plus show/hide fields feature based on the choice made by the customer. Just letting people know of a possible solution in the meantime, as even with enough interest this feature might take YEARS to be released...

            Gawie Bing added a comment -

            I am also frustrated by this issue and the lack of response from the Jira team.  I can create multiple tabs on the associated issue type screen but not on the customer portal request type.

            I too have a lot of information that can be captured by the user (a traveller profile) and want to break the information down into sections (Personal ID, Emergency Information, Medical Info....)

            Please can someone provide an update on this?  I am on cloud so can't even look to any 3rd party plugins

            Gawie Bing added a comment - I am also frustrated by this issue and the lack of response from the Jira team.  I can create multiple tabs on the associated issue type screen but not on the customer portal request type. I too have a lot of information that can be captured by the user (a traveller profile) and want to break the information down into sections (Personal ID, Emergency Information, Medical Info....) Please can someone provide an update on this?  I am on cloud so can't even look to any 3rd party plugins

            Wenfeng added a comment -

            This needs to be introduced to fully utilise the Customer Portal, Does anyone know of a plugin that will do the job compatible with 7.9 ?

            Wenfeng added a comment - This needs to be introduced to fully utilise the Customer Portal, Does anyone know of a plugin that will do the job compatible with 7.9 ?

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              5cf55aabfbd9 Dennis
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                Created:
                Updated: