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  1. Jira Service Management Data Center
  2. JSDSERVER-2297

Ability to have condition to start, pause and stop SLA based on custom field value

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • SLA
    • 18
    • 19
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, there are a fix set of condition to start, pause and stop SLA.

      Suggested Solution

      Condition to start, pause and stop SLA will accept custom field values as well.

            [JSDSERVER-2297] Ability to have condition to start, pause and stop SLA based on custom field value

            André Guimarães added a comment -

            Hello, I am an ITSM administrator in my organization and I have the need to create SLA with a custom field.

            André Guimarães added a comment - Hello, I am an ITSM administrator in my organization and I have the need to create SLA with a custom field.

            Daniel Ballinger added a comment -

            Agreed, I am just starting the SLA piece and now annoyed on how we haven't got this ability thinking it would be there. 

            Renders the SLA piece as useless!!

            If i had known i would have taken this into account when I built the workflows..... Jira whilst there are lots of positives, there some things that are just silly and causes just too much work. Its a shame.

            Daniel Ballinger added a comment - Agreed, I am just starting the SLA piece and now annoyed on how we haven't got this ability thinking it would be there.  Renders the SLA piece as useless!! If i had known i would have taken this into account when I built the workflows..... Jira whilst there are lots of positives, there some things that are just silly and causes just too much work. Its a shame.

            Jason Lee added a comment - - edited

            I would very much like the ability to Pause SLA's based on the value of a conditional field. Limiting the configuration to statuses will force users to create ridiculous workflows.

            When is this going to be available?

            Jason Lee added a comment - - edited I would very much like the ability to Pause SLA's based on the value of a conditional field. Limiting the configuration to statuses will force users to create ridiculous workflows. When is this going to be available?

            Florian Seifer added a comment -

            Correct me if I am wrong but isnt this simply a question of extending the SLA filters to include Custom Fields?

            Seems like a small adjustment but this feature may be critical for my company in order to decide to use Jira Service Desk

             

            Florian Seifer added a comment - Correct me if I am wrong but isnt this simply a question of extending the SLA filters to include Custom Fields? Seems like a small adjustment but this feature may be critical for my company in order to decide to use Jira Service Desk  

            QA testing group added a comment -

            When it is planned to be available on SD ?

            QA testing group added a comment - When it is planned to be available on SD ?

              Unassigned Unassigned
              mmuthusamy Moga
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                Created:
                Updated: