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  1. Jira Service Management Cloud
  2. JSDCLOUD-2297

Ability to have condition to start, pause and stop SLA based on custom field value

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, there are a fix set of condition to start, pause and stop SLA.

      Suggested Solution

      Condition to start, pause and stop SLA will accept custom field values as well.

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              7ad1551c39c0 Benjamin Paton
              mmuthusamy Mogavenasan Muthusamy (Inactive)
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                Created:
                Updated: