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Problem:

As an Administrator,  I need a integrate a System Status Monitor into my Customer Portal in order to inform my users/customers that there is an ongoing issue, incident, or similar with our Jira Environment

Description:

Customers like to be informed about specific problems that a site may be experiencing which negatively impacts their experience or work. 

Example:

One example of how this was achieved was via the StatusPage for JSM Plugin where the plugin allowed for clear and precise communication to be displayed directly on the Customer Portal.

As a result, frustrated customers are able to understand the situation and know what to do in order to monitor the problem without having to submit a supplementary issue to relevant teams.

Current Problem:

In the Customer Portal today, users are able to add an announcement banner which would allow for a link back to a status page, but does not provide the same level of communication that the plugin allowed for. 

The Ask:

Please improve the Customer Portal to allow for a meaningful System Status page that could be integrated with other tools and products, or managed directly by the Jira Administrator.