- JSDSERVER-191Service Desk templates
- JSDSERVER-328Allow Assignee to be Shown on Customer Portal
- JSDSERVER-1673Enable custom CSS for Jira Service Management
- JSDSERVER-4007Customer portal transition - validators not applied
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-11051Insight Index integrity check on Data Center with multiples nodes
- JSDSERVER-11187Ability to Persist Value of User Type Attribute (owner of an asset) in Insight
- JSDSERVER-676Give option to enable SLA for closed issues
- JSDSERVER-1317Ability to copy request types to another Service Desk.
- JSDSERVER-4486Ability to show/hide Request Types based on Organization Membership
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-7540Not able to Restrict "Bulk Action" permissions
- JSDSERVER-7569Revert Changes
- JSDSERVER-7722Clone feature - Attachment option
- JSDSERVER-8054Export Issue to PDF - attributes
- JSDSERVER-8540IQL for object.history
- JSDSERVER-10940ability to move Insight objects using automation
- JSDSERVER-11013Provide a way to export complete Insight Object schema data
- JSDSERVER-12560Ability to copy and move objects to a different object type or a different object schema
- JSDSERVER-13052Add support for using a placeholder for custom field of request type in Assets custom field's filter issue scope on customer portal
- JSDSERVER-15225Improve the assets frontend code so that the overall batch.js file loads quicker
- JSDSERVER-15582Add the ability to email with Reports for Assets in Data Center
- JSDSERVER-15686Increase readibility/ease of access for workflow properties
- JSDSERVER-16226Copy/migrate customers from one project to another in the same data center JSM instance
- JSDSERVER-513Make it possible to use service desk in combination with subdomains
- JSDSERVER-1269Allow to bulk change "Request participants"
- JSDSERVER-1703Make "Request participants" custom field available to security level configuration
- JSDSERVER-3371Provide configurable option to include attachments in Service project e-mail notifications
- JSDSERVER-4102As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers
- JSDSERVER-4286Provide JQL to search for public vs. internal comments
- JSDSERVER-4636View linked issue in the Customer Portal
- JSDSERVER-4922Allow JSM to make comment required on transition in Customer Portal
- JSDSERVER-7645Improve the Object Schema Import Type - References to other Schemas
- JSDSERVER-10991Ability to pin projects in the Help center
- JSDSERVER-570Rich text formatting in the request type 'help and instructions' field
- JSDSERVER-815JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues
- JSDSERVER-1302ServiceDesk Customer Portal field: Required field displays red asterisks
- JSDSERVER-1320Having multiple steps or tabs in Customer Portal when raising longer requests
- JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
- JSDSERVER-4917GET request for Request Type to include the Key
- JSDSERVER-5102Send email to all Service Desk Customers
- JSDSERVER-5214Provide a configurable option for controlling the behavior of cross commenting in the Service Desk Mail Handler
- JSDSERVER-6342Approvals bypass workflow validators
- JSDSERVER-12398Dark mode/theme for Jira Service Management (customer portal)
- JSDSERVER-16228Ability to zoom in and out in the assets graph view
- JSDSERVER-16227Approvals tab in the JSM portal is available immediately
- JSDSERVER-11333Include x.x.x.0 and x.x.x.255 in the Discovery scan of a CIDR IP address
- JSDSERVER-12487Ability to inline edit Assets from the Object Search screen
- JSDSERVER-15659Agents can not use Login Free Portal, they get an error when creating a new request
- JSDSERVER-16027It would be helpful to have a 'quick edit' ability in Assets Custom Fields
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