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Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4436

Attachments/Screenshots in the description from the Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 47
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We would like to be able to add screenshots directly inline from the description field in the Customer Portal. You can now do this from within JIRA itself which is nice and you can now paste screenshots in the portal (https://jira.atlassian.com/browse/JSD-725) which is also nice but the use case we have is for customers who are trying to describe something using screenshots.

      For instance, customer comes to the Service Desk portal and starts creating a ticket. In the description they want to say:
      I can't log in. Here is a screenshot of the login screen:
      (screenshot of login screen)
      When I supply my username and password I get this error:
      (screenshot of the error screen)

      Today you cannot do this from the Customer Portal. You can attach images but you cannot easily relate those images to the text in the description.

        1. image-2017-07-26-16-06-30-059.png
          image-2017-07-26-16-06-30-059.png
          16 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4436

            Attachments/Screenshots in the description from the Customer Portal

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • None
              • 47
              • 1
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                We would like to be able to add screenshots directly inline from the description field in the Customer Portal. You can now do this from within JIRA itself which is nice and you can now paste screenshots in the portal (https://jira.atlassian.com/browse/JSD-725) which is also nice but the use case we have is for customers who are trying to describe something using screenshots.

                For instance, customer comes to the Service Desk portal and starts creating a ticket. In the description they want to say:
                I can't log in. Here is a screenshot of the login screen:
                (screenshot of login screen)
                When I supply my username and password I get this error:
                (screenshot of the error screen)

                Today you cannot do this from the Customer Portal. You can attach images but you cannot easily relate those images to the text in the description.

                  1. image-2017-07-26-16-06-30-059.png
                    image-2017-07-26-16-06-30-059.png
                    16 kB

                        Unassigned Unassigned
                        phil.beckman Phil Beckman
                        Votes:
                        209 Vote for this issue
                        Watchers:
                        104 Start watching this issue

                          Created:
                          Updated:

                              Unassigned Unassigned
                              phil.beckman Phil Beckman
                              Votes:
                              209 Vote for this issue
                              Watchers:
                              104 Start watching this issue

                                Created:
                                Updated: