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  1. Jira Service Management Data Center
  2. JSDSERVER-4609

Ability to update Customer request via REST API

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, it's possible to create a customer request via REST API as per this page. However, it's not possible to update/edit existing requests

      Suggestion

      Add the ability to update existing requests. This should be able to edit things like Request type

            [JSDSERVER-4609] Ability to update Customer request via REST API

            SET Analytics Bot made changes -
            UIS Original: 9 New: 17
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            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 9 New: 17
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            Marc Dacanay made changes -
            Labels New: ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980953 ]
            SET Analytics Bot made changes -
            UIS Original: 15 New: 8
            SET Analytics Bot made changes -
            UIS Original: 16 New: 15

              Unassigned Unassigned
              ywoo Yit Wei
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                Created:
                Updated: