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Jira Service Management CloudProject Type: software

Jira Service Management Cloud

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  1. Jira Service Management Cloud
  2. JSDCLOUD-4609

Ability to update Customer request via REST API

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 34
    • 5

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, it's possible to create a customer request via REST API as per this page. However, it's not possible to update/edit existing requests

      Suggestion

      Add the ability to update existing requests. This should be able to edit things like Request type

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-4609

            Ability to update Customer request via REST API

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • None
              • 34
              • 5

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Summary

                At the moment, it's possible to create a customer request via REST API as per this page. However, it's not possible to update/edit existing requests

                Suggestion

                Add the ability to update existing requests. This should be able to edit things like Request type

                        3594564a659e Simon Herd (Inactive)
                        ywoo Yit Wei
                        Votes:
                        155 Vote for this issue
                        Watchers:
                        67 Start watching this issue

                          Created:
                          Updated:

                            3594564a659e Simon Herd (Inactive)
                            ywoo Yit Wei
                            Votes:
                            155 Vote for this issue
                            Watchers:
                            67 Start watching this issue

                              Created:
                              Updated: