We couldn't load the project sidebar. Refresh the page to try again.
If the problem persists, contact your Jira admin.
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4609

Ability to update Customer request via REST API

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 8
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, it's possible to create a customer request via REST API as per this page. However, it's not possible to update/edit existing requests

      Suggestion

      Add the ability to update existing requests. This should be able to edit things like Request type

          Form Name

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4609

            Ability to update Customer request via REST API

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • None
              • 8
              • 3
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Summary

                At the moment, it's possible to create a customer request via REST API as per this page. However, it's not possible to update/edit existing requests

                Suggestion

                Add the ability to update existing requests. This should be able to edit things like Request type

                        Unassigned Unassigned
                        ywoo Yit Wei
                        Votes:
                        32 Vote for this issue
                        Watchers:
                        20 Start watching this issue

                          Created:
                          Updated:

                              Unassigned Unassigned
                              ywoo Yit Wei
                              Votes:
                              32 Vote for this issue
                              Watchers:
                              20 Start watching this issue

                                Created:
                                Updated: