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  1. Jira Service Management Data Center
  2. JSDSERVER-1422

Sub-tasks as an applicable issue type for Requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently in Jira Service Management it is not possible to assign any request type to sub-task therefore sub-task is not visible for customer and customer can't receive any notification when sub-task is updated.

      Suggested Solution

      As a JSM Agent, It would be nice to be able to tag sub-tasks with a request type so that customers will receive customer facing updates and ticket transition notifications by email when the subtasks are updated.

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            [JSDSERVER-1422] Sub-tasks as an applicable issue type for Requests

            Stefan Kubisa added a comment -

            Anyone tried adding a automation that comments to the parent of a subtask?

            Is this a workable solution that keeps the customer updated? 

            Stefan Kubisa added a comment - Anyone tried adding a automation that comments to the parent of a subtask? Is this a workable solution that keeps the customer updated? 

            Stefan Kubisa added a comment -

            +1

            Stefan Kubisa added a comment - +1

            Kaja Iske added a comment -

            +1

            Kaja Iske added a comment - +1

            Ted added a comment -

            This needs to be done, what is the issue with it?

            Ted added a comment - This needs to be done, what is the issue with it?

            Tony Rice added a comment -

            Happy belated 15th birthday to this problem.  It seems like such a simple ask that it must be very difficult to implement the proposed solution.

            Tony Rice added a comment - Happy belated 15th birthday to this problem.  It seems like such a simple ask that it must be very difficult to implement the proposed solution.

            Phillip C added a comment -

            Stop making more products and fix your existing ones. What is going on with Atlassian...

            Phillip C added a comment - Stop making more products and fix your existing ones. What is going on with Atlassian...

            JAVIER PORTILLO RODRÍGUEZ added a comment -

            This feature should be a must-have!

            JAVIER PORTILLO RODRÍGUEZ added a comment - This feature should be a must-have!

            Mateusz Kamiński added a comment -

            Such functionality is essential for effective management of data flow between the company and clients.

            Mateusz Kamiński added a comment - Such functionality is essential for effective management of data flow between the company and clients.

            Peter Walker added a comment -

            This is essential as we have sub-tasks that need to have public comments functional so those involved can be updated. Without issue type this functionality isn't available. This is expected as a basic function in JSM. Should be available at the sub-task level as well.

            Peter Walker added a comment - This is essential as we have sub-tasks that need to have public comments functional so those involved can be updated. Without issue type this functionality isn't available. This is expected as a basic function in JSM. Should be available at the sub-task level as well.

            Theis Kvisgaard added a comment -

            +1

            Theis Kvisgaard added a comment - +1

              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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              795 Vote for this issue
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                Created:
                Updated: