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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-1422

Sub-tasks as an applicable issue type for Requests

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    Details

    • UIS:
      704
    • Support reference count:
      32
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently in JIRA Service Desk it is not possible to assign any request type to sub-task therefore sub-task is not visible for customer and customer can't receive any notification when sub-task is updated.

      Suggested Solution

      As a JSD Agent, It would be nice to be able to tag sub-tasks with a request type so that customers will receive customer facing updates and ticket transition notifications by email when the subtasks are updated.

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              Assignee:
              Unassigned
              Reporter:
              dleng Daniel Leng (Inactive)
              Votes:
              411 Vote for this issue
              Watchers:
              237 Start watching this issue

                Dates

                Created:
                Updated: