Details
-
Type:
Suggestion
-
Status: Gathering Interest (View Workflow)
-
Resolution: Unresolved
-
Fix Version/s: None
-
Component/s: API and Integrations
-
Labels:
-
UIS:644
-
Support reference count:32
-
Feedback Policy:
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Currently in JIRA Service Desk it is not possible to assign any request type to sub-task therefore sub-task is not visible for customer and customer can't receive any notification when sub-task is updated.
Suggested Solution
As a JSD Agent, It would be nice to be able to tag sub-tasks with a request type so that customers will receive customer facing updates and ticket transition notifications by email when the subtasks are updated.
Attachments
Issue Links
- is duplicated by
-
JSDSERVER-1483 Allowing Subtask to be configured for Service Desk's Customer Portal
- Closed
- relates to
-
JSDCLOUD-1422 Sub-tasks as an applicable issue type for Requests
- Gathering Interest
- is related to
-
SSE-725 Loading...
- mentioned in
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...
-
Page Loading...