Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Unresolved
Component/s: Request type - Other, Request Type Configuration
Labels:

UIS:
1,327
Support reference count:
30
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
Latest Update:

Hide

Update 23 March 2023

Hi everyone,

Thank you for your interest in this feature. We appreciate its importance and understand how it can be useful.

While we review our priorities and assess the feasibility of implementing this feature, we cannot provide a specific timeline for its delivery. We want to ensure that we deliver the most impactful features to our users and prioritize feature requests accordingly.

We will provide an update as soon as work begins on this feature, or in four months, whichever comes sooner. We remain committed to delivering the best experience for our users and appreciate your patience and understanding.

Best regards,

Simon Herd
Product Manager - JSM

Show
Update 23 March 2023 Hi everyone, Thank you for your interest in this feature. We appreciate its importance and understand how it can be useful. While we review our priorities and assess the feasibility of implementing this feature, we cannot provide a specific timeline for its delivery. We want to ensure that we deliver the most impactful features to our users and prioritize feature requests accordingly. We will provide an update as soon as work begins on this feature, or in four months, whichever comes sooner. We remain committed to delivering the best experience for our users and appreciate your patience and understanding. Best regards, Simon Herd Product Manager - JSM

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

Currently, in JIRA Service Management it is not possible to assign any request type to a sub-task, therefore, sub-tasks are not visible to customers and customers can't receive any notification when a sub-task is updated.

Workaround

You can use automation as a workaround as explained in this article: https://confluence.atlassian.com/jirakb/no-customer-email-notification-received-from-subtask-in-jira-service-management-project-1157468430.html

Attachments

- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List

image-2022-03-30-17-21-43-305.png
183 kB
30/Mar/2022 3:21 PM

Issue Links

is duplicated by

JSDCLOUD-1483 Allowing Subtask to be configured for Service Desk's Customer Portal

Closed

is related to

JRASERVER-44843 Sub tasks in service desk

Closed

JSDSERVER-5032 Allow subtask to be created via JSD automation and Approval.

Closed

AUTO-541 Allow sub-tasks to be created via JSD automation

Gathering Interest

JSDSERVER-1422 Sub-tasks as an applicable issue type for Requests

Gathering Interest

ENT-1545 Loading...

blocks: JST-701336 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

relates to: VOC-125 Loading...

(1 is related to, 1 blocks, 15 mentioned in, 1 relates to)

Activity

People

Assignee:: Sam Knight

Reporter:: Daniel Leng (Inactive)

Votes:: 906 Vote for this issue

Watchers:: 472 Start watching this issue

Dates

Created:: 28/Jan/2015 3:07 PM

Updated:: 14 hours ago

Last Update On:: 23/Mar/2023

Sub-tasks as an applicable issue type for Request Types

Details

Description

Problem Definition

Suggested Solution

Workaround

Attachments

Attachments

Issue Links

Activity

People

Dates