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  1. Jira Service Management Cloud
  2. JSDCLOUD-1422

Sub-tasks as an applicable issue type for Requests

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    Details

    • UIS:
      13
    • Support reference count:
      30
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently in JIRA Service Desk it is not possible to assign any request type to sub-task therefore sub-task is not visible for customer and customer can't receive any notification when sub-task is updated.

      Suggested Solution

      As a JSD Agent, It would be nice to be able to tag sub-tasks with a request type so that customers will receive customer facing updates and ticket transition notifications by email when the subtasks are updated.

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              Assignee:
              a620038e6229 Jehan Gonsalkorale
              Reporter:
              dleng Daniel Leng (Inactive)
              Votes:
              227 Vote for this issue
              Watchers:
              143 Start watching this issue

                Dates

                Created:
                Updated: