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  1. Automation for Cloud
  2. AUTO-541

Allow sub-tasks to be created via JSD automation

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Details

    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Many Service Desk environments often handle a variety of Asset/HR request via Service Desk. There is a lot of tedium in micromanaging these task.

      Suggested Solution

      It would be great to have Automation in conjunction with the Approval process stream line the approval process. Similar to the functionality in JIRA Checklist. That allows a checklist of subtask to be managed by the agents/managers and update the parent task to notify the customer.

      Attachments

        Issue Links

          duplicates

          Suggestion - AUTO-287 Automation: Allow creating Subtask in a scheduled trigger rule

          • Closed

          Suggestion - JSDCLOUD-7895 Allow Automation to create sub-tasks

          • Closed
          relates to

          Suggestion - JSDCLOUD-1422 Sub-tasks as an applicable issue type for Request Types

          • Under Consideration
          mentioned in

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          Activity

            People

              36bd3fea80e3 Makarand Gomashe
              esantos@atlassian.com Eduardo Santos
              Votes:
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              13 Start watching this issue

              Dates

                Created:
                Updated: