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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

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  1. Suggestion
    JSDSERVER-16220Add new feature to configure max count for each view in Change calendar and also support backend filtering
  2. Suggestion
    JSDSERVER-4591Ability to disable/enable the 'Share with customer' button
  3. Suggestion
    JSDSERVER-16255Show the tickets which makes up the SLA goals percentage
  4. Suggestion
    JSDSERVER-16257Light Theme on Queues doesn't 'pop' as much as Original Theme
  5. Suggestion
    JSDSERVER-16258Ability to rename the 'Share with customer' button
  6. Suggestion
    JSDSERVER-78Ability to view Elapsed Time as a column in Issue Navigator or in Export
  7. Suggestion
    JSDSERVER-614Allow users to edit their own comments
  8. Suggestion
    JSDSERVER-1544Improve search on customer portal
  9. Suggestion
    JSDSERVER-3989Approval/Decline Design Should be Improved
  10. Suggestion
    JSDSERVER-4007Customer portal transition - validators not applied
  11. Suggestion
    JSDSERVER-4159Resend customer satisfaction (CSAT) feedback request for multiple times (reminders)
  12. Suggestion
    JSDSERVER-4328Add fields (view only) in Customer Portal
  13. Suggestion
    JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
  14. Suggestion
    JSDSERVER-4636View linked issue in the Customer Portal
  15. Suggestion
    JSDSERVER-4698Provide an outgoing email logs
  16. Suggestion
    JSDSERVER-4922Allow JSM to make comment required on transition in Customer Portal
  17. Suggestion
    JSDSERVER-7236allow using API token authentication in Insight JSON importer settings
  18. Suggestion
    JSDSERVER-12302Analyze the usage of custom fields for large systems with over 1000 custom fields
  19. Suggestion
    JSDSERVER-13977Ability to create Kanban Board for Service Management
  20. Suggestion
    JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
  21. Suggestion
    JSDSERVER-12487Ability to inline edit Assets from the Object Search screen
  22. Suggestion
    JSDSERVER-1386Customize Customer invitation e-mail and welcome email
  23. Suggestion
    JSDSERVER-4642Ability to add custom field data to a service desk notification template
  24. Suggestion
    JSDSERVER-4648Allow the hiding of the "Share with" option from the customer portal
  25. Suggestion
    JSDSERVER-5812Add custom fields to variables list in Canned Responses
  26. Suggestion
    JSDSERVER-7405Scheduled Backup Insight Schema
  27. Suggestion
    JSDSERVER-8461Add ability to trigger "Filter Assign Scope" retroactively for existing issues
  28. Suggestion
    JSDSERVER-818JSM should send reply or notification when mail handler cannot create or update issue
  29. Suggestion
    JSDSERVER-3392Restrict internal comments to only users listed in project roles
  30. Suggestion
    JSDSERVER-15020Adjust order of columns
  31. Suggestion
    JSDSERVER-7404We need an attribute for money type, or the possibility to round up to 2 decimal
  32. Suggestion
    JSDSERVER-8462Include last login attempt in Jira Users Import
  33. Suggestion
    JSDSERVER-11955Insight MSSQL Database Pattern to scan multiple Database Instances
  34. Suggestion
    JSDSERVER-15043Allow Assets permissions to be defined by project roles
  35. Suggestion
    JSDSERVER-16254Ability to Filter Assets Visible in the Service Portal Based on User Role/Group (Object-Level Permissions)
  36. Suggestion
    JSDSERVER-328Allow Assignee to be Shown on Customer Portal
  37. Suggestion
    JSDSERVER-1012Possibility to hide/disable the customer portal and help center
  38. Suggestion
    JSDSERVER-4037Ability to change the customer portal width.
  39. Suggestion
    JSDSERVER-4286Provide JQL to search for public vs. internal comments
  40. Suggestion
    JSDSERVER-4354Increase Jira Service Management email attachment size limit
  41. Suggestion
    JSDSERVER-4394Disable Customer Portal
  42. Suggestion
    JSDSERVER-5697Allow JIRA Service Desk Admins to Decide When Agents should be Treated as Customers
  43. Suggestion
    JSDSERVER-7097'Group' custom field type can't be added to a request type
  44. Suggestion
    JSDSERVER-8641Allow for rich text editing in ProForma form free text fields
  45. Suggestion
    JSDSERVER-8706Create a cleanup mechanism to Assets Object History
  46. Suggestion
    JSDSERVER-11005Insight Microsoft Intune integration app
  47. Suggestion
    JSDSERVER-15591JSM Customer Portal loads slower for customer accounts compared to agent accounts
  48. Suggestion
    JSDSERVER-16253Adding a configuration for an Object Attribute to not be in the history
  49. Suggestion
    JSDSERVER-15538Improve Object Type Selection When Moving Objects in Jira Assets
  50. Suggestion
    JSDSERVER-16251Modify retry policy for /import/{id} calls to JSM
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