- JSDSERVER-16220Add new feature to configure max count for each view in Change calendar and also support backend filtering
- JSDSERVER-4591Ability to disable/enable the 'Share with customer' button
- JSDSERVER-16255Show the tickets which makes up the SLA goals percentage
- JSDSERVER-16257Light Theme on Queues doesn't 'pop' as much as Original Theme
- JSDSERVER-16258Ability to rename the 'Share with customer' button
- JSDSERVER-78Ability to view Elapsed Time as a column in Issue Navigator or in Export
- JSDSERVER-614Allow users to edit their own comments
- JSDSERVER-1544Improve search on customer portal
- JSDSERVER-3989Approval/Decline Design Should be Improved
- JSDSERVER-4007Customer portal transition - validators not applied
- JSDSERVER-4159Resend customer satisfaction (CSAT) feedback request for multiple times (reminders)
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
- JSDSERVER-4636View linked issue in the Customer Portal
- JSDSERVER-4698Provide an outgoing email logs
- JSDSERVER-4922Allow JSM to make comment required on transition in Customer Portal
- JSDSERVER-7236allow using API token authentication in Insight JSON importer settings
- JSDSERVER-12302Analyze the usage of custom fields for large systems with over 1000 custom fields
- JSDSERVER-13977Ability to create Kanban Board for Service Management
- JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
- JSDSERVER-12487Ability to inline edit Assets from the Object Search screen
- JSDSERVER-1386Customize Customer invitation e-mail and welcome email
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-4648Allow the hiding of the "Share with" option from the customer portal
- JSDSERVER-5812Add custom fields to variables list in Canned Responses
- JSDSERVER-7405Scheduled Backup Insight Schema
- JSDSERVER-8461Add ability to trigger "Filter Assign Scope" retroactively for existing issues
- JSDSERVER-818JSM should send reply or notification when mail handler cannot create or update issue
- JSDSERVER-3392Restrict internal comments to only users listed in project roles
- JSDSERVER-15020Adjust order of columns
- JSDSERVER-7404We need an attribute for money type, or the possibility to round up to 2 decimal
- JSDSERVER-8462Include last login attempt in Jira Users Import
- JSDSERVER-11955Insight MSSQL Database Pattern to scan multiple Database Instances
- JSDSERVER-15043Allow Assets permissions to be defined by project roles
- JSDSERVER-16254Ability to Filter Assets Visible in the Service Portal Based on User Role/Group (Object-Level Permissions)
- JSDSERVER-328Allow Assignee to be Shown on Customer Portal
- JSDSERVER-1012Possibility to hide/disable the customer portal and help center
- JSDSERVER-4037Ability to change the customer portal width.
- JSDSERVER-4286Provide JQL to search for public vs. internal comments
- JSDSERVER-4354Increase Jira Service Management email attachment size limit
- JSDSERVER-4394Disable Customer Portal
- JSDSERVER-5697Allow JIRA Service Desk Admins to Decide When Agents should be Treated as Customers
- JSDSERVER-7097'Group' custom field type can't be added to a request type
- JSDSERVER-8641Allow for rich text editing in ProForma form free text fields
- JSDSERVER-8706Create a cleanup mechanism to Assets Object History
- JSDSERVER-11005Insight Microsoft Intune integration app
- JSDSERVER-15591JSM Customer Portal loads slower for customer accounts compared to agent accounts
- JSDSERVER-16253Adding a configuration for an Object Attribute to not be in the history
- JSDSERVER-15538Improve Object Type Selection When Moving Objects in Jira Assets
- JSDSERVER-16251Modify retry policy for /import/{id} calls to JSM
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