- JSDSERVER-16317Notes enrichment in the Operations/Alerts
- JSDSERVER-7653Attribute Calculation
- JSDSERVER-8538Calculated attributes or count function
- JSDSERVER-11766Support pre-flight for CORS for all JSM endpoints
- JSDSERVER-11853Make configurable behaviour of "Reply-To" email header in JSM customer notifications
- JSDSERVER-16314Add a translation feature for notifications when there is content in other languages
- JSDSERVER-16316Assets macro for confluence can not render simple HTML tags
- JSDSERVER-818JSM should send reply or notification when mail handler cannot create or update issue
- JSDSERVER-1616Implement a Live Chat system in Service Desk
- JSDSERVER-4311Allow creation of Customer Portal for Jira Software projects
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-4698Provide an outgoing email logs
- JSDSERVER-10935Ability to display Insight custom field in Kanban "Issue Detail View"
- JSDSERVER-10940ability to move Insight objects using automation
- JSDSERVER-5617Prevent Project administrators from adding customers
- JSDSERVER-5552As an admin, I would like to restrict agents/admins from creating new customers
- JSDSERVER-5463Prevent Service Desk Agents from Creating New Customers from the Project Page
- JSDSERVER-3118Allow users to configure keyboard shortcut {{CTRL+Enter}}
- JSDSERVER-4340Mails should be removed from mailitemchunk table after being successfully processed
- JSDSERVER-7394Add ability to see more object attributes on customer portal
- JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
- JSDSERVER-1317Ability to copy request types to another Service Desk.
- JSDSERVER-1627Create ability to customize the Customer Portal URL in Jira ServiceDesk
- JSDSERVER-3499Add ability to set comment via email by agents to Internal Comment
- JSDSERVER-3948Allow Request Participants role / group to be added to Issue Security Schemes and Project Permissions
- JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
- JSDSERVER-4570Send Notifications to Service Desk Organization Members By Default
- JSDSERVER-4591Ability to disable/enable the 'Share with customer' button
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-4782Add more variables in Customer notifications
- JSDSERVER-4922Allow JSM to make comment required on transition in Customer Portal
- JSDSERVER-5812Add custom fields to variables list in Canned Responses
- JSDSERVER-7097'Group' custom field type can't be added to a request type
- JSDSERVER-8061Have the Tree View available in the Graph for Object in the Confluence Macro
- JSDSERVER-13977Ability to create Kanban Board for Service Management
- JSDSERVER-14090Office 365 using the Microsoft Graph API doesn't support GCC customers
- JSDSERVER-16299Remove the "View article in new window" from the KB View in Customer Portal
- JSDSERVER-433Auto-refresh and/or warn user if the ticket has changed
- JSDSERVER-15491Add the ability to display custom fields and other system field to the request page
- JSDSERVER-1386Customize Customer invitation e-mail and welcome email
- JSDSERVER-3371Provide configurable option to include attachments in Service project e-mail notifications
- JSDSERVER-3746Create linked issue in another Jira instance and automated notifications
- JSDSERVER-4102As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers
- JSDSERVER-4417Add email domain to Customer Organisation
- JSDSERVER-4636View linked issue in the Customer Portal
- JSDSERVER-5950Expose Customer Satisfaction survey API
- JSDSERVER-7195Option to change default comments to "Comment Internally"
- JSDSERVER-8471Make the Satisfaction Comment field available in Issue Navigator
- JSDSERVER-8650Introduce dedicated backup / restore functionality for Insight
- JSDSERVER-11013Provide a way to export complete Insight Object schema data
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