- JSDSERVER-4159Resend customer satisfaction (CSAT) feedback request for multiple times (reminders)
- JSDSERVER-117Ability to query issues by percent of remaining time
- JSDSERVER-328Allow Assignee to be Shown on Customer Portal
- JSDSERVER-1422Sub-tasks as an applicable issue type for Requests
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-4636View linked issue in the Customer Portal
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-5188As a customer, in the customer notification emails I'd like to see the full comment history for my issue
- JSDSERVER-5697Allow JIRA Service Desk Admins to Decide When Agents should be Treated as Customers
- JSDSERVER-5980Allow approvals to truly work via email
- JSDSERVER-6535Possible to hide 'Approvals' section from Customer portal
- JSDSERVER-7417Add ability to import History of object
- JSDSERVER-12173As Jira admin I would like to remove the "info" icon next to username
- JSDSERVER-14833Assets CSV export to include inbound / outbound references
- JSDSERVER-15356Provide a way to Merge Duplicate Assets Objects
- JSDSERVER-15680Show Assets with Attributes on Customer Portal
- JSDSERVER-15685Better integration Proforma and Assets
- JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
- JSDSERVER-349As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type
- JSDSERVER-1616Implement a Live Chat system in Service Desk
- JSDSERVER-7185Plain text Textarea attribute
- JSDSERVER-15679Introduce null-safety to Assets import result assembler
- JSDSERVER-570Rich text formatting in the request type 'help and instructions' field
- JSDSERVER-1012Possibility to hide/disable the customer portal and help center
- JSDSERVER-5812Add custom fields to variables list in Canned Responses
- JSDSERVER-6147To allow users to sort dropdown list of request types alphabetically in the view issue page
- JSDSERVER-7389Functionality to sort hidden Customer Request Types alphabetically
- JSDSERVER-13977Ability to create Kanban Board for Service Management
- JSDSERVER-15524Improve the way the Assets Object history works after 5.13
- JSDSERVER-16123Assets postfunction "Set a Jira custom field with the attribute value from a selected object" does not handle Text/TextArea attributes formatting on Text/TextArea Customfields
- JSDSERVER-1315Share SLA Calendars created in Jira Service management across all JSM projects
- JSDSERVER-4037Ability to change the customer portal width.
- JSDSERVER-4286Provide JQL to search for public vs. internal comments
- JSDSERVER-4309Allow automation rule action 'Send email' to send emails to other email addresses
- JSDSERVER-4417Add email domain to Customer Organisation
- JSDSERVER-5373Suppress WARN messages regarding SLA after a project has changed type from Service Desk to Business / Software
- JSDSERVER-5514Customer Satisfaction: Allow Admins to Edit/Remove Scores
- JSDSERVER-5788Service Desk should allow for multiple E-mail Inboxes per Account
- JSDSERVER-6232Handler that strips both quoted e-mails as well as signatures.
- JSDSERVER-7383Automation Action: Attribute Value to support dot notation in placeholders
- JSDSERVER-8633Ability to Disable Attachments in Email Notifications
- JSDSERVER-8650Introduce dedicated backup / restore functionality for Insight
- JSDSERVER-1244Create a Crowd SSO authenticator that will allow Customers to be authenticated from the local directory
- JSDSERVER-1627Create ability to customize the Customer Portal URL in Jira ServiceDesk
- JSDSERVER-3746Create linked issue in another Jira instance and automated notifications
- JSDSERVER-3948Allow Request Participants role / group to be added to Issue Security Schemes and Project Permissions
- JSDSERVER-4276Request type schemes
- JSDSERVER-5463Prevent Service Desk Agents from Creating New Customers from the Project Page
- JSDSERVER-6110Possibility to make Customer Request type required when moving ticket
- JSDSERVER-6342Approvals bypass workflow validators
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