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Suggestion
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Resolution: Unresolved
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
I am finding it difficult to manage the customer organisations in JSD. Customers email through and get added to the customer list but we have to manually add them to an organisation. It would be ideal to have a rule in the organisation that can be turned off or on that includes a domain extension. If a customer emails through with the specified domain extension they are auto added to the organisation.
AC:
- Set a domain extension on the Organization
- System reviews the emails sent through for a new customer and if the domain extension is matched to an organisation it adds the customer to that organisation
- is duplicated by
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[JSDSERVER-4417] Add email domain to Customer Organisation
We have just decided not to use the JIRA service desk in our company. This decided. Good work!
This could be a great feature: at the moment I have to manually add all the users that can raise a request...
It is too expensive in terms of timing and effort.
Please take a look at [Tinker for JSD|https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview]
Unleash your customer portal without any unnecessary barriers to entry. (Anonymous Access) by allowing your customer to access without log in and also takes care of spam by securing customer portal with reCaptcha v3.
Features:
- Public Customer Portal (Anonymous Access)
- Public portal Creation behavior
- Auto create user by email
- Use public user to create
- Auto add Email field to portal fields
- (without modifying request screen)
- Limit publicly accessed Service Desk portals
- Secure Public Portal with reCAPTCHA v3
- Adding Google Analytics to Customer Portal
- Organization Association with Email & Groups
- Add Customer Portal Buttons
- Customer requests CSV exporter
- Add columns to customer request grid
- Better portal grid view
Looking forward to better Tinker Jira Service Desk to fit your needs
https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview
This is a very important request as we want 1000s of our customers to use the service desk. We cannot add them manually to Customers group.
This feature was raised nearly 4 years back.
What do we need to do to expedite this request?
With the new release of the Jira to Excel plugin, you can export the Jira tickets lists to Excel using JQL including the Organization with the proper name. That may help until they get around to truly resolving it.
This should be out of the box functionality, until then people who stumble up on this issue can use:
https://marketplace.atlassian.com/apps/1219598/organizations-automation?hosting=server&tab=overview or
This is threatening to halt further adoption of servicedesk for our service teams. Clients want to be able to create a ticket and share with their organisation the first time they use JSD, but at present someone must manually add them to their organisation. If we remove the organisation sharing restriction then clients can search for competitors using our system, this being information many clients will wish to keep private.
I'm looking into whether we can work around it with an event script, and maybe that will get us part of the way, but it really feels like this is an automation that needs to be built in - new users are creating accounts and raising tickets every few minutes, and doing this manually is simply not feasible for a busy servicedesk.
6 years and counting.....