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  1. Jira Service Management Data Center
  2. JSDSERVER-4519

Email domain organization association

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 4 March 2021

      Hi everyone,

      Thank you for your interest in this issue.

      This suggestion is considered a potential addition to our longer-term roadmap. We'll typically review this request in about 12 months time, at which point we’ll consider whether we need to alter its status.

      For the nearest future we've decided to prioritise other areas of the Jira Service Management roadmap.

      We hope that you appreciate our candid and transparent communication. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

      To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      Problem Definition

      Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.

      Unfortunately this lack of feature is currently holding us back from using your product, as we get a large volume of customers contacting us on a daily basis.

      Suggested Solution

      The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

      In the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

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              Unassigned Unassigned
              ae655c7d277d David Areskog
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                Created:
                Updated: