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  1. JIRA Service Desk Server
  2. JSDSERVER-4519

Email domain organization association

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    • UIS:
      832
    • Support reference count:
      13
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

      So in the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

      Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.

      Unfortunately this lack of feature is currently holding us back from using your product, as we get a large volume of customers contacting us on a daily basis.

      As soon as this type of feature is implemented, we can look at purchasing your software.

      Thank you.

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              Assignee:
              Unassigned
              Reporter:
              david.areskog1467876073 David Areskog
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                Created:
                Updated: