Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4519

Email domain organization association

    XMLWordPrintable

Details

    • 703
    • 42
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 4 April 2022

      Hey all, 

      I spoke to this feature in a recent blog post focused on our Customer Management vision and best practise. If you have not seen it, I suggest you take a look. 

      https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761

      I have conservatively listed October 2022 in that article for this project, which I appreciate is a while later than my last update here (suggesting January). 

      This feature is definitely a priority, and forms an important function in the way we will recommend external customers are managed. 

      In the article I mention an upcoming Community Group. This feature will be a topic in that group, and we will be eager to get your feedback during the development of the feature.

      Cheers, 

      Ben.

      The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

      So in the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

      Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.

      Attachments

        Issue Links

          Activity

            People

              7ad1551c39c0 Benjamin Paton
              ae655c7d277d David Areskog
              Votes:
              569 Vote for this issue
              Watchers:
              314 Start watching this issue

              Dates

                Created:
                Updated: