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  1. Jira Service Management Cloud
  2. JSDCLOUD-4519

Email domain organization association



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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 4 April 2022

      Hey all, 

      I spoke to this feature in a recent blog post focused on our Customer Management vision and best practise. If you have not seen it, I suggest you take a look. 


      I have conservatively listed October 2022 in that article for this project, which I appreciate is a while later than my last update here (suggesting January). 

      This feature is definitely a priority, and forms an important function in the way we will recommend external customers are managed. 

      In the article I mention an upcoming Community Group. This feature will be a topic in that group, and we will be eager to get your feedback during the development of the feature.



      The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

      So in the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

      Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.


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              7ad1551c39c0 Benjamin Paton
              ae655c7d277d David Areskog
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