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  1. Jira Service Management Cloud
  2. JSDCLOUD-4519

Email domain organization association



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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 4 August 2022

      Thank you all for your ongoing feedback. We definitely understand how important this feature is for getting customers into your help centre.

      I will be sure to note everyone down who was interested in early feedback and testing opportunities.

      We are a little behind where we though we would be at this stage, due to resourcing being caught up on other Customer Management related features. I am hopeful we will have something to show for October, but as it approaches we might have to extend the complete release timeline.

      The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

      So in the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

      Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.


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              7ad1551c39c0 Benjamin Paton
              ae655c7d277d David Areskog
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