Details
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Suggestion
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Status: Under Consideration (View Workflow)
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Resolution: Unresolved
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807
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42
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Thank you all for your ongoing feedback. We definitely understand how important this feature is for getting customers into your help centre.
I will be sure to note everyone down who was interested in early feedback and testing opportunities.
We are a little behind where we though we would be at this stage, due to resourcing being caught up on other Customer Management related features. I am hopeful we will have something to show for October, but as it approaches we might have to extend the complete release timeline.
The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.
So in the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.
Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.
Attachments
Issue Links
- is duplicated by
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- Closed
- is related to
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- Future Consideration
- is action for
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SCALE-30 Loading...
- mentioned in
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