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  1. Jira Service Management Cloud
  2. JSDCLOUD-4519

Email domain organization association

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update 22nd April 2024

      Starting today, we are progressively rollout out our feature to help you automatically assign customers to organizations when their accounts are created. I know this one has been a long awaited one, so please let me know how it's working for you and your site.

      You can read about the new feature on Atlassian Community

      If you have any questions or comments, you can leave them as a comment here!

      Thanks,

      Ash Young

      Update 19th July 2023

      We've added this feature to our public roadmap and have resourced a team to start working on it.

      You can follow the progress and updates on our Public Cloud Roadmap

      The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

      So in the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

      Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.

      Workaround

      https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organization-based-on-reporter-email-domain-1142450886.html

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              a1217920d496 Ash Young
              ae655c7d277d David Areskog
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                Created:
                Updated:
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