Problem Definition
As an administrator, I do want to restrict my agents from creating new customer accounts through the UI without revoking project admin permissions.
Currently, any Service Desk agent (=User granted the Service Desk Team Permission) can create new customers either:
- by using the Invite customer button
- or in the Service Desk project sidebar
- or when creating a request in behalf of a customer that does not exist (in this case it will create a new internal user customer account for that email address)
- or when sharing an existing request with an email address does not exist (in this case it will create a new internal user customer account for that email address)
Additionally, any Jira global admin that's a Service Desk agent will be able to create customers even if they don't have project admin permissions.
Suggested Solution
Add a new permission to manage customers.
Suggestion
