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Suggestion
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Resolution: Unresolved
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None
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None
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7
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3
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Problem Definition
As an administrator, I do want to restrict my agents from creating new customer accounts through the UI without revoking project admin permissions.
Currently, any Service Desk agent (=User granted the Service Desk Team Permission) can create new customers either:
- by using the Invite customer button
- or in the Service Desk project sidebar
- or when creating a request in behalf of a customer that does not exist (in this case it will create a new internal user customer account for that email address)
- or when sharing an existing request with an email address does not exist (in this case it will create a new internal user customer account for that email address)
Additionally, any Jira global admin that's a Service Desk agent will be able to create customers even if they don't have project admin permissions.
Suggested Solution
Add a new permission to manage customers.
- relates to
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JSDSERVER-4890 Option to set permission for Agent to create customer
- Gathering Interest
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JSDSERVER-5463 Prevent Service Desk Agents from Creating New Customers from the Project Page
- Gathering Interest
- links to
As an admin, I would like to restrict agents/admins from creating new customers
-
Suggestion
-
Resolution: Unresolved
-
None
-
None
-
7
-
3
-
Problem Definition
As an administrator, I do want to restrict my agents from creating new customer accounts through the UI without revoking project admin permissions.
Currently, any Service Desk agent (=User granted the Service Desk Team Permission) can create new customers either:
- by using the Invite customer button
- or in the Service Desk project sidebar
- or when creating a request in behalf of a customer that does not exist (in this case it will create a new internal user customer account for that email address)
- or when sharing an existing request with an email address does not exist (in this case it will create a new internal user customer account for that email address)
Additionally, any Jira global admin that's a Service Desk agent will be able to create customers even if they don't have project admin permissions.
Suggested Solution
Add a new permission to manage customers.
- relates to
-
JSDSERVER-4890 Option to set permission for Agent to create customer
- Gathering Interest
-
JSDSERVER-5463 Prevent Service Desk Agents from Creating New Customers from the Project Page
- Gathering Interest
- links to