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Suggestion
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Resolution: Unresolved
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None
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7
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3
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Problem Definition
As an administrator, I do want to restrict my agents from creating new customer accounts through the UI without revoking project admin permissions.
Currently, any Service Desk agent (=User granted the Service Desk Team Permission) can create new customers either:
- by using the Invite customer button
- or in the Service Desk project sidebar
- or when creating a request in behalf of a customer that does not exist (in this case it will create a new internal user customer account for that email address)
- or when sharing an existing request with an email address does not exist (in this case it will create a new internal user customer account for that email address)
Additionally, any Jira global admin that's a Service Desk agent will be able to create customers even if they don't have project admin permissions.
Suggested Solution
Add a new permission to manage customers.
- relates to
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JSDSERVER-4890 Option to set permission for Agent to create customer
- Gathering Interest
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JSDSERVER-5463 Prevent Service Desk Agents from Creating New Customers from the Project Page
- Gathering Interest
- links to
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For us it is important to be able to restrict the creation of users, since it is necessary to add additional information to these users. If they are created directly by an Agent, these users do not have all the necessary information in our implementation.