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Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5552

As an admin, I would like to restrict agents/admins from creating new customers

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 7
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      As an administrator, I do want to restrict my agents from creating new customer accounts through the UI without revoking project admin permissions. 

      Currently, any Service Desk agent (=User granted the Service Desk Team Permission) can create new customers either:

      • by using the Invite customer button
      • or in the Service Desk project sidebar
      • or when creating a request in behalf of a customer that does not exist (in this case it will create a new internal user customer account for that email address)
      • or when sharing an existing request with an email address does not exist (in this case it will create a new internal user customer account for that email address)

      Additionally, any Jira global admin that's a Service Desk agent will be able to create customers even if they don't have project admin permissions.

      Suggested Solution

      Add a new permission to manage customers. 

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-5552

            As an admin, I would like to restrict agents/admins from creating new customers

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • None
              • 7
              • 3
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                Problem Definition

                As an administrator, I do want to restrict my agents from creating new customer accounts through the UI without revoking project admin permissions. 

                Currently, any Service Desk agent (=User granted the Service Desk Team Permission) can create new customers either:

                • by using the Invite customer button
                • or in the Service Desk project sidebar
                • or when creating a request in behalf of a customer that does not exist (in this case it will create a new internal user customer account for that email address)
                • or when sharing an existing request with an email address does not exist (in this case it will create a new internal user customer account for that email address)

                Additionally, any Jira global admin that's a Service Desk agent will be able to create customers even if they don't have project admin permissions.

                Suggested Solution

                Add a new permission to manage customers. 

                        Unassigned Unassigned
                        khannon Keri Duthie (Inactive)
                        Votes:
                        31 Vote for this issue
                        Watchers:
                        27 Start watching this issue

                          Created:
                          Updated:

                              Unassigned Unassigned
                              khannon Keri Duthie (Inactive)
                              Votes:
                              31 Vote for this issue
                              Watchers:
                              27 Start watching this issue

                                Created:
                                Updated: