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  1. Jira Service Management Data Center
  2. JSDSERVER-5552

As an admin, I would like to restrict agents/admins from creating new customers

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      As an administrator, I do want to restrict my agents from creating new customer accounts through the UI without revoking project admin permissions. 

      Currently, any Service Desk agent (=User granted the Service Desk Team Permission) can create new customers either:

      • by using the Invite customer button
      • or in the Service Desk project sidebar
      • or when creating a request in behalf of a customer that does not exist (in this case it will create a new internal user customer account for that email address)
      • or when sharing an existing request with an email address does not exist (in this case it will create a new internal user customer account for that email address)

      Additionally, any Jira global admin that's a Service Desk agent will be able to create customers even if they don't have project admin permissions.

      Suggested Solution

      Add a new permission to manage customers. 

          Form Name

            [JSDSERVER-5552] As an admin, I would like to restrict agents/admins from creating new customers

            Fernando Calvo added a comment -

            For us it is important to be able to restrict the creation of users, since it is necessary to add additional information to these users. If they are created directly by an Agent, these users do not have all the necessary information in our implementation.

            Fernando Calvo added a comment - For us it is important to be able to restrict the creation of users, since it is necessary to add additional information to these users. If they are created directly by an Agent, these users do not have all the necessary information in our implementation.

              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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              31 Vote for this issue
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                Created:
                Updated: