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Jira Service Management Data CenterProject Type: software

Jira Service Management Data Center

Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4890

Option to set permission for Agent to create customer

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 2
    • 8
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, Agent is allow to create customer. Same as what mention in Setting up service desk user documentation.

      Suggested Solution

      Give option to remove/add permission for agent to create customer

      Why this is important

      Give limitation for who can create customer.

        1. image-2017-07-28-10-54-49-873.png
          image-2017-07-28-10-54-49-873.png
          84 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4890

            Option to set permission for Agent to create customer

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • None
              • 2
              • 8
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Problem Definition

                Currently, Agent is allow to create customer. Same as what mention in Setting up service desk user documentation.

                Suggested Solution

                Give option to remove/add permission for agent to create customer

                Why this is important

                Give limitation for who can create customer.

                  1. image-2017-07-28-10-54-49-873.png
                    image-2017-07-28-10-54-49-873.png
                    84 kB

                        Unassigned Unassigned
                        nroslan Atiqah Roslan
                        Votes:
                        25 Vote for this issue
                        Watchers:
                        18 Start watching this issue

                          Created:
                          Updated:

                              Unassigned Unassigned
                              nroslan Atiqah Roslan
                              Votes:
                              25 Vote for this issue
                              Watchers:
                              18 Start watching this issue

                                Created:
                                Updated: