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  1. Jira Service Management Data Center
  2. JSDSERVER-4890

Option to set permission for Agent to create customer

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Details

    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, Agent is allow to create customer. Same as what mention in Setting up service desk user documentation.

      Suggested Solution

      Give option to remove/add permission for agent to create customer

      Why this is important

      Give limitation for who can create customer.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-5463 Prevent Service Desk Agents from Creating New Customers from the Project Page

          • Gathering Interest

          Suggestion - JSDSERVER-5552 As an admin, I would like to restrict agents/admins from creating new customers

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4890 Option to set permission for Agent to manage customer/organization in the project

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              21 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:

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