Details
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Suggestion
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Resolution: Unresolved
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None
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2
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5
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently, Agent is allow to manage customer and organizations in the project. This is include :-
- Create or remove customer from the project
- View the customer list
- Create and remove organization
- Add or remove customer from the organization
Same as what mention in Setting up service desk user documentation.
Suggested Solution
Give option to control the permission for which agent able to manage the customers/organization.
Why this is important
Some organization, they do have external and internal agents. The expectation is only internal agent able to manage the customers/organization. The external agents should not have permission to do it.
Attachments
Issue Links
- is related to
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JSDSERVER-4890 Option to set permission for Agent to create customer
- Gathering Interest