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  1. JIRA Service Desk Server
  2. JSDSERVER-5463

Prevent Service Desk Agents from Creating New Customers from the Project Page

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    • UIS:
      20
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      Problem Definition

      There is currently no setting in Service Desk that prevents Agents from adding customers to a project by using the "Add Customers" button from the Project page:

      Suggested Solution

      There is a setting in JIRA Admin > Applications > JIRA Service Desk > Configuration that prevents Agents from adding new organizations, so it might be helpful to have a similar setting here as well that prevents agents from adding new customers:

      Workaround

      The only workaround is to disable outgoing email from JIRA Admin > Outgoing email.
      However, this setting will impact the entire JIRA instance and no more JIRA notifications will be sent.

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            • Assignee:
              Unassigned
              Reporter:
              jrey Julien Rey
            • Votes:
              22 Vote for this issue
              Watchers:
              19 Start watching this issue

              Dates

              • Created:
                Updated: