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Suggestion
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Resolution: Unresolved
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None
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184
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90
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
As a Project Administrator, I would like to have the ability to display a different URL for Jira Service Management (e.g. support.company.com) instead of jira.xxx.com
Problem Definition
In Jira Service Management, customers must access Jira by using a Service Project URL, which can sometimes be quite a long path, depending on the portal.
Suggested Solution
- Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
- Create the ability to have customisable short URL's that could point to different portals in Jira Service Desk.
- Create the ability to have this configured per project and global
If implemented, the solution should cover scenarios with Data Center and SSO setups
Workaround
Use a Reverse Proxy or URL redirect service external from Jira.
Another workaround is described in How to customize customer portal URL in Jira Service Management Server
- Please ensure you test this first on your test instance before you implement on your production.
- Please also note that Atlassian does not support this customization.
- is duplicated by
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- Closed
- is incorporated by
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- Gathering Interest
- relates to
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- Closed
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- Closed
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- Future Consideration
- links to
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[JSDSERVER-1627] Create ability to customize the Customer Portal URL in Jira ServiceDesk
Serving our customers via portal with the name with some number in it looks really unprofessional 
I want the option to have multiple customs URL's for each service we provide and a group of customers. We might have to look for a solution that has this feature. R
+1 I'm a bit confused how much more interest Atlassian needs to gather. There are several very similar tickets that have been closed without resolution. Please move this to an active project.