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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5910

SDS email notifications should use Customer Portal URL instead of JIRA's Base URL

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support reference count:
      3
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Summary

      Currently, it's not possible to have a different Customer Portal URL from JIRA's Base URL without customizations:

      Even when customizations are done, SDS email notifications still use JIRA's Base URL instead of the customized Portal URL, causing confusion to customers (especially those without access to JIRA's Base URL).

      Suggestion

      When implementing the above 2 features, take into account the usage of Portal URL in SDS email notifications.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              vdung Andy Nguyen (Inactive)
              Votes:
              10 Vote for this issue
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              6 Start watching this issue

                Dates

                Created:
                Updated:

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