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Suggestion
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Resolution: Fixed
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821
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164
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi everyone,
Custom domains for all paid Jira Service Management Help Center customers are now generally available. To get started on setting up your custom domain, please reference Atlassian’s support documentation. the documentation can be found here.
Value of custom domains for your JSM Help Center
Implementing your own branded URL for your Help Center will make it easier for your customers to find and recognize your brand. Operationally, your customers will have an even more seamless experience getting the help they need from the right places. Greater discoverability enables more self-provisioned help and less time required for your team to manage requests.
Updates since open beta
Since announcing the open beta for this feature in August, we’ve been working to introduce more flexibility in how you implement your branded URL. Currently, you’re prompted to select from a list of keywords for your first level subdomain, but that part of the domain will soon also be free text.
What’s next
Last week, we announced the launch of the Early Access Program (EAP) for custom domains for Jira - including Jira Software, Jira Work Management, Jira Product Discovery and the agent experience in Jira Service Management. If you’re interested in joining the program, please refer to this comment and complete this registration form.
Best,
Martin
As a Project Administrator, I would like to have the ability to display a different URL for JIRA Service Desk (e.g. support.company.com) instead of jira.xxx.com
Problem Definition
In JIRA Service Desk, customers must access JIRA by using a Service Desk URL, which can sometimes be quite a long path, depending on the portal.
Suggested Solution
- Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
- Create the ability to have customisable short URL's that could point to different portals in JIRA Service Desk.
Workaround
None
- duplicates
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JSDCLOUD-373 Domain Masking for customer portals please!
- Closed
- is duplicated by
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JSDCLOUD-1626 Create ability to customize the Customer Portal URL in JIRA ServiceDesk
- Closed
- is related to
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JSDSERVER-1627 Create ability to customize the Customer Portal URL in Jira ServiceDesk
- Gathering Interest
- relates to
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JSDCLOUD-2209 Allow users customize URL in Service Desk
- Closed
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JSDCLOUD-13397 Configuring different URLs for JSM portals within the same Help Center
- Gathering Interest
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JSDCLOUD-513 Make it possible to use service desk in combination with subdomains
- Reviewing
- is action for
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