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  1. Jira Service Management Cloud
  2. JSDCLOUD-1627

Create ability to customize the Customer Portal URL in JIRA Service Management



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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product Update as of 20 December 2023

      Hi everyone,

      Custom domains for all paid Jira Service Management Help Center customers are now generally available. To get started on setting up your custom domain, please reference Atlassian’s support documentation. the documentation can be found here.

      Value of custom domains for your JSM Help Center

      Implementing your own branded URL for your Help Center will make it easier for your customers to find and recognize your brand. Operationally, your customers will have an even more seamless experience getting the help they need from the right places. Greater discoverability enables more self-provisioned help and less time required for your team to manage requests.

      Updates since open beta

      Since announcing the open beta for this feature in August, we’ve been working to introduce more flexibility in how you implement your branded URL. Currently, you’re prompted to select from a list of keywords for your first level subdomain, but that part of the domain will soon also be free text.

      What’s next

      Last week, we announced the launch of the Early Access Program (EAP) for custom domains for Jira - including Jira Software, Jira Work Management, Jira Product Discovery and the agent experience in Jira Service Management. If you’re interested in joining the program, please refer to this comment and complete this registration form.



      As a Project Administrator, I would like to have the ability to display a different URL for JIRA Service Desk (e.g. support.company.com) instead of jira.xxx.com

      Problem Definition

      In JIRA Service Desk, customers must access JIRA by using a Service Desk URL, which can sometimes be quite a long path, depending on the portal.

      Suggested Solution

      • Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
      • Create the ability to have customisable short URL's that could point to different portals in JIRA Service Desk.




        Issue Links



              bd66906cb7a5 Martin Ben
              akassab Alex
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