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  1. Jira Service Management Cloud
  2. JSDCLOUD-1627

Create ability to customize the Customer Portal URL in JIRA Service Management

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    Details

    • UIS:
      165
    • Support reference count:
      164
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 5 March 2021

      Hello all, 

      Thanks for your votes and feedback on this issue. We see this has an important feature, and is something we hope to implement in the future. It is a complex feature that crosses over a lot of team on our end. As such, we will not be positioned to prioritise this feature until at soonest the beginning of next financial year (July 2021). 

      I will update this issue again at that time. 

      Cheers, 

      Ben.

      As a Project Administrator, I would like to have the ability to display a different URL for JIRA Service Desk (e.g. support.company.com) instead of jira.xxx.com

      Problem Definition

      In JIRA Service Desk, customers must access JIRA by using a Service Desk URL, which can sometimes be quite a long path, depending on the portal.

      Suggested Solution

      • Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
      • Create the ability to have customisable short URL's that could point to different portals in JIRA Service Desk.

      Workaround

      None

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              Assignee:
              7ad1551c39c0 Benjamin Paton
              Reporter:
              akassab Alex
              Votes:
              405 Vote for this issue
              Watchers:
              231 Start watching this issue

                Dates

                Created:
                Updated: