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  1. Jira Service Management Cloud
  2. JSDCLOUD-1627

Create ability to customize the Customer Portal URL in JIRA Service Management

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 21 February 2022

      Hello all, thank you for your patience.

      We are in the early stages of discussion for this feature. Nothing concrete to share. I will update again as we move into the new financial year (July 2022) to give an indication of where it stands.

      Cheers, 

      Ben.

      As a Project Administrator, I would like to have the ability to display a different URL for JIRA Service Desk (e.g. support.company.com) instead of jira.xxx.com

      Problem Definition

      In JIRA Service Desk, customers must access JIRA by using a Service Desk URL, which can sometimes be quite a long path, depending on the portal.

      Suggested Solution

      • Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
      • Create the ability to have customisable short URL's that could point to different portals in JIRA Service Desk.

      Workaround

      None

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              7ad1551c39c0 Benjamin Paton
              akassab Alex
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              Dates

                Created:
                Updated: