I feel quite confused now - can och cannot you set a name instead of the portal ID in the URL? And if yes, can you do it without adding a custom domain - i.e. start small but effective, getting rid of the numbers in the URL?

We would love a feature that allows for URL shortening in the Help Center. The current URLs are not user-friendly, appearing as lengthy strings like: https://company.atlassian.net/servicedesk/customer/portal/11/group/72/create/217. While these links function decently within Atlassian products due to an added overlay, sharing Help Center URLs externally is problematic. Futhermore, these URLs get worse the deeper you navigate into the Help Center.

Incorporating a 'share' button, similar to the one used in Confluence, which generates a short URL for easy linking to the portal, would be amazing.

Hi everyone,

Custom domains for all paid Jira Service Management Help Center customers are now generally available. To get started on setting up your custom domain, please reference Atlassian’s support documentation. the documentation can be found here.

Value of custom domains for your JSM Help Center

Implementing your own branded URL for your Help Center will make it easier for your customers to find and recognize your brand. Operationally, your customers will have an even more seamless experience getting the help they need from the right places. Greater discoverability enables more self-provisioned help and less time required for your team to manage requests.

Updates since open beta

Since announcing the open beta for this feature in August, we’ve been working to introduce more flexibility in how you implement your branded URL. Currently, you’re prompted to select from a list of keywords for your first level subdomain, but that part of the domain will soon also be free text.

What’s next

Last week, we announced the launch of the Early Access Program (EAP) for custom domains for Jira - including Jira Software, Jira Work Management, Jira Product Discovery and the agent experience in Jira Service Management. If you’re interested in joining the program, please refer to this comment and complete this registration form.

Best,

Martin

Is there an  expected date?

+1

Hey all!

We are excited to announce that our Custom Domains Open Beta is now available! For more information regarding this feature you can read the article here.

Furthermore, if you wish to get started on setting up your custom domain the documentation can be found here.

Thank you for the continued support and as always, feel free to reach out if you have any questions or feedback. 

Cheers, 

Martin 

https://getsupport.atlassian.com/browse/JST-902680

8 years and 1k votes how much it takes?

Thank you for implementing this! Would it please be possible to get some insight into the decision to force the use of two levels of sub-domains? We just want to use support.<our domain>.org.

Thank you,
Dave

+1