Details
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Type:
Suggestion
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Status: Future Consideration (View Workflow)
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Resolution: Unresolved
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Component/s: Customer Portal - Help Center
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Labels:
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UIS:165
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Support reference count:164
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Feedback Policy:
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hello all,
Thanks for your votes and feedback on this issue. We see this has an important feature, and is something we hope to implement in the future. It is a complex feature that crosses over a lot of team on our end. As such, we will not be positioned to prioritise this feature until at soonest the beginning of next financial year (July 2021).
I will update this issue again at that time.
Cheers,
Ben.
As a Project Administrator, I would like to have the ability to display a different URL for JIRA Service Desk (e.g. support.company.com) instead of jira.xxx.com
Problem Definition
In JIRA Service Desk, customers must access JIRA by using a Service Desk URL, which can sometimes be quite a long path, depending on the portal.
Suggested Solution
- Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
- Create the ability to have customisable short URL's that could point to different portals in JIRA Service Desk.
Workaround
None
Attachments
Issue Links
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