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  1. Jira Service Management Cloud
  2. JSDCLOUD-1627

Create ability to customize the Customer Portal URL in JIRA Service Management

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    Description

       

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product Update as of 02 August 2023

      Hey all!

      We are excited to announce that our Custom Domains Open Beta is now available! For more information regarding this feature you can read the article here.

      Furthermore, if you wish to get started on setting up your custom domain the documentation can be found here.

      Thank you for the continued support and feel free to reach out if you have any questions or feedback. 

      Cheers, 

      Martin 

      As a Project Administrator, I would like to have the ability to display a different URL for JIRA Service Desk (e.g. support.company.com) instead of jira.xxx.com

      Problem Definition

      In JIRA Service Desk, customers must access JIRA by using a Service Desk URL, which can sometimes be quite a long path, depending on the portal.

      Suggested Solution

      • Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
      • Create the ability to have customisable short URL's that could point to different portals in JIRA Service Desk.

      Workaround

      None

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              bd66906cb7a5 Martin Ben
              akassab Alex
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              Dates

                Created:
                Updated: