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  1. Jira Service Management Cloud
  2. JSDCLOUD-13397

Configuring different URLs for JSM portals within the same Help Center

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      Issue Summary

      Portals within a Help Center can be accessed via their direct links, like

      <site-name>.atlassian.net/servicedesk/customer/portal/<portal_ID>

      Steps to Reproduce

      1. Try adding custom URLs for each portal within a single Help Center

      Expected Results

      Customers would like to be able to specify custom domains for each portal. Not redirect link, but direct access URL.

      Portal1. 

      <Custom_domain1>/servicedesk/customer/portal/<portal_ID>

      Portal2

      <Custom_domain2>/servicedesk/customer/portal/<portal_ID>

      Actual Results

      Not possible

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              6c7ed1eccea0 Judit (Inactive)
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                Created:
                Updated: