Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13397

Configuring different URLs for JSM portals within the same Help Center

    XMLWordPrintable

Details

    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Issue Summary

      Portals within a Help Center can be accessed via their direct links, like

      <site-name>.atlassian.net/servicedesk/customer/portal/<portal_ID>

      Steps to Reproduce

      1. Try adding custom URLs for each portal within a single Help Center

      Expected Results

      Customers would like to be able to specify custom domains for each portal. Not redirect link, but direct access URL.

      Portal1. 

      <Custom_domain1>/servicedesk/customer/portal/<portal_ID>

      Portal2

      <Custom_domain2>/servicedesk/customer/portal/<portal_ID>

      Actual Results

      Not possible

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-1627 Create ability to customize the Customer Portal URL in JIRA Service Management

          • In Progress

          Activity

            People

              Unassigned Unassigned
              6c7ed1eccea0 Judit
              Votes:
              3 Vote for this issue
              Watchers:
              6 Start watching this issue

              Dates

                Created:
                Updated: