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  1. Jira Service Management Data Center
  2. JSDSERVER-2209

Allow users customize URL in Service Desk

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      Customer would like to be able to customize the URL of their Service Desk so it matches with each of their customer's portals as described below:

      We have a new service desk portal.
      At the moment our URL is jira.emakina.nl

      For this customer, we want to create a URL like:

      servicedesk.<customer>.emakina.nl which will direct to the servicedesk.

      It would be great if the URL doesn't change.

      Our current Set up is Service Desk follow: baseURL+ServiceDesk added paths to portal

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-1627 Create ability to customize the Customer Portal URL in Jira ServiceDesk

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-2209 Allow users customize URL in Service Desk

          • Closed

          Activity

            People

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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