Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4698

Provide an outgoing email logs

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 182
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Description

      Currently, there is no way to track every mail notification sent out by Jira Service Management to customers and it would be great to have such a feature.

      Suggested Resolution

      Provide outgoing mail logs so that users can track if some emails are not sent out to certain customers.

          Form Name

            [JSDSERVER-4698] Provide an outgoing email logs

            Stephany Avila added a comment -

            +1

            Stephany Avila added a comment - +1

            Tyson Graham added a comment -

            This would be very useful.  Seems like a basic feature

            Tyson Graham added a comment - This would be very useful.  Seems like a basic feature

            Ashley Honeycutt added a comment -

            I've been a Jira admin for 5 years now. This is something that regularly comes up as a feature that would help a ton. Hoping it's something that can be implemented in the future!

            Ashley Honeycutt added a comment - I've been a Jira admin for 5 years now. This is something that regularly comes up as a feature that would help a ton. Hoping it's something that can be implemented in the future!

            Habib Memon added a comment -

            We need to view outbound email log as it would be time consuming to check through email server.

            Habib Memon added a comment - We need to view outbound email log as it would be time consuming to check through email server.

            Joel Calland added a comment -

            This has been an issue with my instance's users for years now, we absolutely need this log. And I know Atlassian keeps track of it, as they can find the outgoing hits from their end when I contact support

            Joel Calland added a comment - This has been an issue with my instance's users for years now, we absolutely need this log. And I know Atlassian keeps track of it, as they can find the outgoing hits from their end when I contact support

            Justin Freeman added a comment -

            Outbound email logs are an essential feature. Where is it?

            Justin Freeman added a comment - Outbound email logs are an essential feature. Where is it?

            jason.rogers added a comment -

            Any danger of this being implemented before 2030? 

             

            jason.rogers added a comment - Any danger of this being implemented before 2030?   

            Shaik Moid Ahmed added a comment -

            +1

            Shaik Moid Ahmed added a comment - +1

            Manuela added a comment -

            Upvoting, in similar request for Cloud (https://jira.atlassian.com/browse/JSDCLOUD-4698) there is an information of preparation timeline of release. How about DC?

            Manuela added a comment - Upvoting, in similar request for Cloud ( https://jira.atlassian.com/browse/JSDCLOUD-4698 ) there is an information of preparation timeline of release. How about DC?

            Benny Paul added a comment -

            +1

            Benny Paul added a comment - +1

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              519 Vote for this issue
              Watchers:
              197 Start watching this issue

                Created:
                Updated: