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  1. Jira Service Management Cloud
  2. JSDCLOUD-4698

Provide an outgoing email logs

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update: 2nd January, 2024

      Hey Everyone ,

      I am happy to announce that we have added all 'Customer Notification' types to this feature for all our customers. Now you can view all failed customer notifications in one place and take action to make sure customers receive notifications on time.

      You can read more about this feature in our community post: https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Customer-notification-logs-in-Jira-Service/ba-p/2364680#U2568458

       

      We will close this feature request now. Thank you!

      Manpreet Singh

      PM, JSM. 

      Problem Description

      Currently, there is no way to track every mail notification sent out by JIRA Service Desk to customers and it would be great to have such a feature.

      Suggested Resolution

      Provide an outgoing mail logs so that users can track if some emails are not sent out to certain customers.

              poye philoye
              rsaputra Adven
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                Created:
                Updated:
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