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  1. Jira Service Management Cloud
  2. JSDCLOUD-4698

Provide an outgoing email logs

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update: 20 December 2024

      Hi Everyone,

      Am update on this ticket. We have finalised our roadmap for the first half of next year and expanding the logs to including successful emails is on the list.

      This ticket was closed when the failed emails were added to the logs so please keep an eye on https://jira.atlassian.com/browse/JSDCLOUD-13528 which will be used to track adding successful emails to the logs.

      Thanks for your patience, I know that there's a a lot of interest in this feature and we're looking forward to delivering it. I will update this ticket as soon as I have new on delivery dates.

      Regards,
      Ben Costello

      Principal Product Manager, JSM Emails

      Previous Update - Jan 2, 2024

      Hey Everyone ,

      I am happy to announce that we have added all 'Customer Notification' types to this feature for all our customers. Now you can view all failed customer notifications in one place and take action to make sure customers receive notifications on time.

      You can read more about this feature in our community post: https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Customer-notification-logs-in-Jira-Service/ba-p/2364680#U2568458

      We will close this feature request now. Thank you!
      Manpreet Singh
      PM, JSM. 

      Problem Description

      Currently, there is no way to track every mail notification sent out by JIRA Service Desk to customers and it would be great to have such a feature.

      Suggested Resolution

      Provide an outgoing mail logs so that users can track if some emails are not sent out to certain customers.

              1bbfd485bf63 Ben Costello
              rsaputra Adven
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                Created:
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