Status: Gathering Interest (View Workflow)
Component/s: Global Administration - Audit Log
Support reference count:242
Original request description
We have many Jira Administrators - at least one per project.
In a way, this is due to a missing level of administration (
JRA-3156) - but regardless of that fact, its necessary to know which administrator did what & when - we need to have an audit trail of Administrator actions. In some cases, we need to have notifications - or have additional information in existing notifications detail who the administrator was that performed this action.
Currently, the problems we have experienced are:
- A user is created, but we dont know by who. Sometimes, we see a user that isnt meant to exist e.g. "testUser" - but we dont know who to contact to get rid of it.
Sometimes the user themselves have a problem logging on, getting access to their project etc - and it would be useful for them to contact the administrator that created their account rather - therefore it would be useful to have this info in an audit trail, so we can find out who it is - or better still, have this information in the email sent out (
- A default notification scheme is changed - affecting all projects - and we dont know who did it (we want to know who did it so we can ask them not to do that again) (done)
- A global custom field is added (usually by mistake) - affecting all projects - and we dont know who did it (We want to know who did it so we can remove it - and ask them not to do that again) (done)
- A new issue type is added - affecting all projects - and we dont know who did it (we want to know who did it so we can discuss using an existing issue type - or discuss the addition of a new type so that it makes sense to more projects)
- A user we dont know about is given jira-administrator priveledges. Given the fact that this new user may not know very much about how to administer Jira - and they can go on to do the things mentioned above, then we need to know about this. We need to contact the administrator who did it and ask them not to do it again. We need to contact the new jira-administrator and make sure they know what they are doing! (done)
- Someone turns unnassigned issues "on" and all of a sudden Project Leads stop getting notifications for new issues on their project. We need to know who did it, so we can break their legs .
- Currently in the audit logs of JIRA, it does not cover changes done in the screen scheme section, or screens in JIRA Administration. We are then unable to find out who performed changes there.
These have been the main ones that have bitten us.