-
Suggestion
-
Resolution: Fixed
-
5,265
-
674
-
-
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Problem Definition
From time to time users notice that issues have been deleted, and would like to be able to see who deleted the issue, and when it was deleted.
Suggested Solution
Provide an audit log for Issue Deletion.
Further possible outcome: Allow for deleted issues to be restored.
Workaround
There are a few workarounds here:
- First is to use Webhooks, Then you can audit all the changes you need to even select some of them.
- Second is to go to the instance home page at https://INSTANCE_NAME.atlassian.net/secure/Dashboard.jspa then scroll down, you will see the activity stream which has a RSS.
- There is an event for Issue deleted in the Notification scheme of every Company-managed project, you can ensure project/jira/site/org admins are included in the Issue deleted event so they receive emails when this happens, as by default it only includes Assignee, Reporter and Watchers. You can do this from Project settings > Notifications > Settings. More about this at Configure notification schemes.
- We can build this rule below to send a notification with information about the deleted issue in the future, using the Automation for Jira, a native feature in Jira. Follow these steps to access the Automation for Jira: Jira >> settings >> System >> Automation rules
Email information to add in the rule:
SUBJECT
Issue deleted {{issue.key}} - {{issue.summary}}
CONTENT
This issue was deleted.
Issue Key: {{issue.key}}
Issue Type: {{issue.issueType.name}}
Summary: {{issue.summary}}
Description: {{issue.description}}
Who delete the issue: {{initiator.displayname}}
You can have this email sent to a mailbox that you could go back to when you want to identify who deleted an issue.
Enterprise Plan feature: Track user-created activity
Tracking user-created activity in the audit log is available when you upgrade your products to an Enterprise plan. Read more about Enterprise plans
Workaround Via third-party apps
- We can even use issue-history-for-jira and restore-deleted-issues marketplace add-ons that could help Track, restore and also know the user who the deleted issues.
- duplicates
-
- Closed
- is duplicated by
-
- Closed
-
- Closed
- is related to
-
- Closed
-
- Gathering Interest
-
- Gathering Interest
-
JST-622490 Loading...
- relates to
-
- Closed
-
- Closed
-
- Gathering Interest
-
- Future Consideration
- is action for
-
- mentioned in
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
[JRACLOUD-59371] Provide an Audit Log for Deleted Issues in JIRA
Hey everyone,
We have some great news!!!
Logs for Deleted Issues are now available in Jira for all paid editions.
To access these logs, navigate: Settings > System > Audit log.
Thank you so much for your interest in this request,
Have a great rest of your day,
Saskia van der Peet
Product Manager, Jira
All comments
Hey 91a6d4b3a588, thanks so much for reaching out.
If you're wanting to restore issues, Premium/ Enterprise edition Jira now allows you to archive issues: https://support.atlassian.com/jira-software-cloud/docs/archive-an-issue/
Perhaps that will be helpful?
Regards,
Saskia
53214b82d75d, while I'm happy to see this is now being logged in the Audit Log, the lack of details collected on the deleted issue, nor the ability to restore/recover if needed, doesn't make this much more than a simple blip on the Audit Log. The workaround via Automation suggested above provides me more information than this log entry. I hope additional consideration will be given to expand the usefulness of this implementation in near future.
Hey everyone,
We have some great news!!!
Logs for Deleted Issues are now available in Jira for all paid editions.
To access these logs, navigate: Settings > System > Audit log.
Thank you so much for your interest in this request,
Have a great rest of your day,
Saskia van der Peet
Product Manager, Jira
First, I believe it makes a lot of sense to track actions like deleting an issue in the audit log for Jira. This can help team to know what happened to their issue by whom and when.
Second, it would be great if we can provide a trash bin option similar to deleting a project. For deleted issues, it's fine to keep them in the trash bin for 30 days. That's good enough if people want to recover issues deleted by mistake.
Jira should have feature to retrieve deleted issue. As it happened like any user by mistake deleted. So we lost it completely.
So its request to upgrade with feature to retrieve deleted items.
Hi all,
I can understand that the log is not provided, but in my opinion if the event "issue deleted" is displaied on event log but this event is not logget for me this is not a simple "suggestion" or "change request". For me is a bug!
Plus, this issue must be known, and not "suggested", because if these event is not logget, as administrator is really dangerous give the permission to other users to delete issues.
Hope that this will be solved soon, as we saw also the "not reusable" project key solved.
Having this be only for the enterprise plan is genuinely baffling.
I was going to make a rude and snarky comment, but I just don't have it in me anymore.
WHY THE HELL IS THIS ONLY AN ENTERPRISE FEATURE – Actually what the hell...
I cannot believe this. Jira is just a price gouging piece of utter rubbish. How could you leave this ticket open and but build it into enterprise and not even close this?
it's an absolute joke this company.
2016 this was created...
Genuinely tired of this rubbish.
Hey back 53214b82d75d,
Thank you for the prompt reply. I took a look at what you provided but Archived Issues is missing in the sidebar in Jira Service Management, for me at least (maybe it's a bug?). I do see where I can mark an issue for "Archive", and when I did so, it provided a link to review all archived issues, but there is no "Archived Issues" in my sidebar for me to click on. Additionally, no deleted issues were there for recovery. Only the test ticket that I archived, so this still does not address the concerns that I and others have voiced. If someone accidentally, or worse, purposefully deletes an issue, there should be a means to recover the issue. Deleted issues need to go to a trash bin first or be recoverable from the Audit Log entry, or moved into this Archived Issues section automatically. Thank you.