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  1. Jira Platform Cloud
  2. JRACLOUD-36415

Have a Trash/Recycle Bin in JIRA for issues

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Atlassian update - 16 July 2020 

      Hi everyone,

      Today we have an update on Trash for Projects. We’re excited to announce that Trash for Projects is generally available as part of Jira Software.

      Note that trash will work only for projects. It will not work for issues. We evaluated trash for issue over the last few days; unfortunately we don't have any plans to support this in JIRA for the foreseeable future.

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions. I am keeping this ticket as "Gathering Interest" so that you votes and comments can help us gather more information. 

      You can learn more about Trash for Projects at https://confluence.atlassian.com/adminjiracloud/trash-for-jira-software-and-jira-core-projects-1001820064.html 

      Regards,
      Ritesh Ranjan
      Product Manager, JIRA Platform

      Sometimes, users will accidentally delete issues, and the steps to restore those issues usually involves restoring backups, which would take quite a lot of time and effort.

      As such, it would be great if JIRA had some sort of Recycle Bin or Trash (like in Confluence) so that users would be able to restore any accidentally deleted issues easily.

      Notes

      Support are unable to recover accidentally deleted issues as per our data storage policy.

      We encourage customers to regularly back up their products so they can always recover their data. See the following articles for more information:

      You may also be able to recover data from your Sandbox instance if you have one.

      Workaround Via third-party apps and API

      • If you are a premium and Enterprise customer then you can use the Archive Issues API option.

      Preventive Workaround

      We can build this rule below to send a notification with information about the deleted issue in the future, using the Automation for Jira, a native feature in Jira.
      Follows these steps to access the Automation for Jira: Jira >> settings >> System >> Automation rules

      Email information to add in the rule:

      SUBJECT
Issue deleted {{issue.key}} - {{issue.summary}}

CONTENT
This issue was deleted.

Issue Key: {{issue.key}} 
Summary: {{issue.summary}}
Description: {{issue.description}}
Who delete the issue: {{initiator.displayname}}

      You can have this email sent to a mailbox that you can go back to when you want to identify who deleted an issue. 

              9aed6e7b8ed1 Shikhar Pahadia
              jtye Joe Wai Tye (Inactive)
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                Created:
                Updated: