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  1. Jira Platform Cloud
  2. JRACLOUD-73011

Provide access to the Incoming mail logs

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      NOTE: This suggestion is for JIRA Cloud.

      Problem
      Unable to monitor the email connectivity to the default Cloud mail server as well as any custom mail server and its incoming mail handlers.

      Connectivity logs are available for default email accounts for JSD projects.
      Same way, connectivity/handling logs should also be made available for default cloud mail server.

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            [JRACLOUD-73011] Provide access to the Incoming mail logs

            Bryan Dodd added a comment -

            This would certainly help reduce the number of tickets we have to submit to support.  

            Bryan Dodd added a comment - This would certainly help reduce the number of tickets we have to submit to support.  

            Benjamin Baker added a comment -

            I've been using the global mail handler as a workaround for the lack of being able to have multiple emails configured for a particular service management project. I was notified this morning that the Jira mail handler apparently has been bouncing emails since 6/6. Unfortunately, and surprisingly, there appears to be no log for these emails, so I have no ability to see what might have been the problem. This seems pretty important to have.

            Benjamin Baker added a comment - I've been using the global mail handler as a workaround for the lack of being able to have multiple emails configured for a particular service management project. I was notified this morning that the Jira mail handler apparently has been bouncing emails since 6/6. Unfortunately, and surprisingly, there appears to be no log for these emails, so I have no ability to see what might have been the problem. This seems pretty important to have.

            Terry Dance added a comment -

            This seems like a basic feature to be honest.

            Terry Dance added a comment - This seems like a basic feature to be honest.

            Pablo Gomez added a comment - - edited

            Adding a vote here. We have logs in Jira Service Management but not for our Jira Software instance. We are seeing intermittent failures with tasks not being created in our Jira Software Project and would like to identify the reason why. These mail logs are vital in troubleshooting.

            Pablo Gomez added a comment - - edited Adding a vote here. We have logs in Jira Service Management but not for our Jira Software instance. We are seeing intermittent failures with tasks not being created in our Jira Software Project and would like to identify the reason why. These mail logs are vital in troubleshooting.

            Rob Cass added a comment -

            +1

            Rob Cass added a comment - +1

            Doug Levitt added a comment -

            The "Incoming Mail Server" mechanism is clearly not ready for "prime time" when connecting to Office 365, at least when using Jira Cloud. We just configured it and it fails intermittently and there is no way to monitor those failures.

            I am guessing that this functionality is not too important to Atlassian, since this item has been opened for 4+ years.

            Doug Levitt added a comment - The "Incoming Mail Server" mechanism is clearly not ready for "prime time" when connecting to Office 365, at least when using Jira Cloud. We just configured it and it fails intermittently and there is no way to monitor those failures. I am guessing that this functionality is not too important to Atlassian, since this item has been opened for 4+ years.

            Amali added a comment -

            I second this request. 

            Amali added a comment - I second this request. 

            Colin Franco added a comment -

            Agreed. We need a way to view the processing log of incoming and outgoing mail activity in Jira and Jira Software Cloud including authentication failures.

            Colin Franco added a comment - Agreed. We need a way to view the processing log of incoming and outgoing mail activity in Jira and Jira Software Cloud including authentication failures.

              Unassigned Unassigned
              ssreedhar@atlassian.com Shashank Sreedhar
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                Created:
                Updated: