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  1. Jira Service Management Cloud
  2. JSDCLOUD-13528

Provide Log of customer notifications that are successfully sent

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      Product Update - Dec 20, 2024

      Hi Everyone,

      Am update on this ticket. We have finalised our roadmap for the first half of next year and expanding the logs to including successful emails is on the list.

      Thanks for your patience, I know that there's a a lot of interest in this feature and we're looking forward to delivering it. I will update this ticket as soon as I have new on delivery dates.

      Regards,
      Ben Costello

      Principal Product Manager, JSM Emails

      Currently, there is no way to search and see customer notifications that were successfully sent, to who, and when. It would be great to have such a feature. 

              1bbfd485bf63 Ben Costello
              d7c36792fcf8 Manpreet Singh (Inactive)
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