Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4311

Allow creation of Customer Portal for Jira Software projects

    XMLWordPrintable

Details

    • 49
    • 6
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      With the implementation of Jira 7.0 we are no longer able to add customer portals to existing projects, any project with a customer portal must be of the service desk project type.

      This is a really big problem for us as most of our service desks are actually for business users to raise project risks and issues for governance, and setting the projects as the service desk type means the project navigation sidebar becomes useless for the people working in the project - we don't use queues or SLAs, our projects are mostly for development.

      The few areas of our organisation that DO use JSD as a more traditional service desk actually do their work in Agile boards, as all our projects are a mix of development, enhancement and operational tasks, so even for these projects we want the project type to be "software" rather than "service desk" (none of our 500+ projects want the service desk project type).

      Are there any plans to re-enable the ability to just have a customer portal for any project? The current implementation is unfortunately unworkable for us in the medium to long term.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              ef1b9dd290ec Maree Milne
              Votes:
              162 Vote for this issue
              Watchers:
              83 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync