Details
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Suggestion
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Resolution: Unresolved
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73
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4
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Description
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Our Service Desk team uses a "pull" model meaning the entire Service Desk team monitors a queue for work and then pulls work to themselves by clicking the "Assign to me" button.
However, if person A clicks "Assign to me", and person B had that issue open, person B isn't aware that person A took the ticket so they will click "Assign to me" and then the ticket will move from A to B. Instead, we would prefer the screen to auto-refresh and/or person B get a warning that "the ticket has changed since you loaded the information" so that this does not happen.
Auto-refresh would also enable the SLA timers to be correctly updated if the user has the issue open for a little while.
Attachments
Issue Links
- is duplicated by
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JSDSERVER-1752 Automatic transitions are not visible to Customers without a refresh
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- Closed
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- Closed
- is related to
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- Closed
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- Closed
- relates to
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- Future Consideration
- mentioned in
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