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Suggestion
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Resolution: Unresolved
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67
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18
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Our Service Desk team uses a "pull" model meaning the entire Service Desk team monitors a queue for work and then pulls work to themselves by clicking the "Assign to me" button.
However, if person A clicks "Assign to me", and person B had that issue open, person B isn't aware that person A took the ticket so they will click "Assign to me" and then the ticket will move from A to B. Instead, we would prefer the screen to auto-refresh and/or person B get a warning that "the ticket has changed since you loaded the information" so that this does not happen.
Auto-refresh would also enable the SLA timers to be correctly updated if the user has the issue open for a little while.
- is duplicated by
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JSDSERVER-1752 Automatic transitions are not visible to Customers without a refresh
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- Closed
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- Closed
- is related to
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- Closed
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- Closed
- relates to
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- Future Consideration
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[JSDSERVER-433] Auto-refresh and/or warn user if the ticket has changed
Not implemented now. The Ticket is open since 2014. Whats wrong with u atlassian?
This is nonsense, how is it possible that in 2023 Jira doesn´t work with Websocket. To see in real-time the update of the tasks, my assigned tasks (your-work) and when I get tagged it is more useful to leave my email open on a screen than to use the Jira screens that don´t update automatically. It's complete nonsense, all project management/CRM systems update their boards in real-time.
Keen to get this resolved, annoying that I have to keep refreshing my pages to see if there are any updates.
@Willem So awesome! Somebody is offering Atlassian programming skills for free, because they don't maintain their product! LMAO! 
This is a very basic function. I am dissatisfied that Atlassian is missing this basic part. Our agents press the F5 (refresh) button every 10 seconds. Is this the direction Atlassian wants?
+1
Atlassian, please implement this. It can't be that we need to talk about an event triggered auto refresh of an HTML page in 2021. As @dfranklin2 said ... this should be a core function.
I added this comment to the issue in Jira Service Management Cloud, JSDCLOUD-433 but it looks like it really probably belongs here because we use Data Center
Is there a separate issue to address the 90253c67a11f finding, specifically these:
Customer portal view
The lack of refreshing on the portal view is a big problem for us as we have a large number of request where agents or automation rules add Forms to the customer requests. We're dependent on the reporters checking their notifications. Which many are not very good at doing.
This is a big issue for our customers as well