• 56
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Our Service Desk team uses a "pull" model meaning the entire Service Desk team monitors a queue for work and then pulls work to themselves by clicking the "Assign to me" button.

      However, if person A clicks "Assign to me", and person B had that issue open, person B isn't aware that person A took the ticket so they will click "Assign to me" and then the ticket will move from A to B. Instead, we would prefer the screen to auto-refresh and/or person B get a warning that "the ticket has changed since you loaded the information" so that this does not happen.

      Auto-refresh would also enable the SLA timers to be correctly updated if the user has the issue open for a little while.

          Form Name

            [JSDSERVER-433] Auto-refresh and/or warn user if the ticket has changed

            Unbelievable.

            Mario Fanck added a comment - Unbelievable.

            Not implemented now. The Ticket is open since 2014. Whats wrong with u atlassian? 

            seb tastic added a comment - Not implemented now. The Ticket is open since 2014. Whats wrong with u atlassian? 

            This is nonsense, how is it possible that in 2023 Jira doesn´t work with Websocket.  To see in real-time the update of the tasks, my assigned tasks (your-work) and when I get tagged it is more useful to leave my email open on a screen than to use the Jira screens that don´t update automatically. It's complete nonsense, all project management/CRM systems update their boards in real-time.

            Manuel Romero added a comment - This is nonsense, how is it possible that in 2023 Jira doesn´t work with Websocket.  To see in real-time the update of the tasks, my assigned tasks (your-work) and when I get tagged it is more useful to leave my email open on a screen than to use the Jira screens that don´t update automatically. It's complete nonsense, all project management/CRM systems update their boards in real-time.

            Brian Lysy added a comment -

            This is a must have. Please implement as soon as possible. Thanks.

            Brian Lysy added a comment - This is a must have. Please implement as soon as possible. Thanks.

            Keen to get this resolved, annoying that I have to keep refreshing my pages to see if there are any updates.

            Daniel Reis added a comment - Keen to get this resolved, annoying that I have to keep refreshing my pages to see if there are any updates.

            @Willem So awesome! Somebody is offering Atlassian programming skills for free, because they don't maintain their product! LMAO!

            Alexander Karch added a comment - @Willem So awesome! Somebody is offering Atlassian programming skills for free, because they don't maintain their product! LMAO!

            Hello from 2023. Can I help implement this for free? I'm a coder.

            Willem Odendaal added a comment - Hello from 2023. Can I help implement this for free? I'm a coder.

            오찬교 added a comment -

            This is a very basic function. I am dissatisfied that Atlassian is missing this basic part. Our agents press the F5 (refresh) button every 10 seconds. Is this the direction Atlassian wants?

            오찬교 added a comment - This is a very basic function. I am dissatisfied that Atlassian is missing this basic part. Our agents press the F5 (refresh) button every 10 seconds. Is this the direction Atlassian wants?

            +1

            Atlassian, please implement this. It can't be that we need to talk about an event triggered auto refresh of an HTML page in 2021. As @dfranklin2 said ... this should be a core function.

            Alexander Karch added a comment - +1 Atlassian, please implement this. It can't be that we need to talk about an event triggered auto refresh of an HTML page in 2021. As @dfranklin2 said ... this should be a core function.

            Patricia added a comment -

            Queues should definitely be able to refresh automatically based on any updates. This will make the helpdesk alot more productive especially for incoming or updating clients on changes.

            Patricia added a comment - Queues should definitely be able to refresh automatically based on any updates. This will make the helpdesk alot more productive especially for incoming or updating clients on changes.

              Unassigned Unassigned
              2522dee849df Gen Kallos
              Votes:
              210 Vote for this issue
              Watchers:
              94 Start watching this issue

                Created:
                Updated: