Auto-refresh and/or warn user if the ticket has changed

Our Service Desk team uses a "pull" model meaning the entire Service Desk team monitors a queue for work and then pulls work to themselves by clicking the "Assign to me" button.

However, if person A clicks "Assign to me", and person B had that issue open, person B isn't aware that person A took the ticket so they will click "Assign to me" and then the ticket will move from A to B. Instead, we would prefer the screen to auto-refresh and/or person B get a warning that "the ticket has changed since you loaded the information" so that this does not happen.

Auto-refresh would also enable the SLA timers to be correctly updated if the user has the issue open for a little while.

Workaround

Consider using Dashboard. The Filter Results gadget has an Update every 15 minutes option.