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  1. Jira Service Management Cloud
  2. JSDCLOUD-404

Jira Service Desk Queue Should Have an option to Auto Update

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    • Resolution: Fixed
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There is the little queue change "update" on the top right of the queue, but why the queue could not update live?

      Instead of showing this shy warning message, that blend in the graphics, add the issue directly in the list.

      Or make an option so that it'll do it.

      Thanks

          Form Name

            [JSDCLOUD-404] Jira Service Desk Queue Should Have an option to Auto Update

            krocodeal added a comment -

            As this feature be implemented ? How to get the update ? Or will it come in another JIRA Service Desk version ?

            krocodeal added a comment - As this feature be implemented ? How to get the update ? Or will it come in another JIRA Service Desk version ?

            Alicia Miller added a comment -

            +1

            Alicia Miller added a comment - +1

            Christian Michaelis added a comment -

            +1

            Christian Michaelis added a comment - +1

            Ronen Ahuvia added a comment -

            +1

            Ronen Ahuvia added a comment - +1

            IT added a comment -

            How is a team supposed to track SLA's when they are static? Keep in mind not everyone works exclusively on queues. Most of our staff have 4 monitors and don't have time to keep updating tabs - too much mental bandwidth goes toward remembering to do so.
            Browser plugins to accomplish this are a mess - it requires us to install them on every staff's computer, properly configure it, ensure they don't mis/reconfigure it, etc. Plus it reloads the entire tab, which is more distracting (flickering window) and takes longer than "in-window" refreshing.
            If resource load is a concern, what about in-page refreshing like has been added to the bottom of the Issue Navigator? This could be done every 5-15 minutes and still be way ahead of requiring a manual refresh.
            Queues is a nice idea, but without auto-refresh (and a couple of other seemingly simple tweaks) it loses out to JIRA Agile workboards, the issue navigator and even dashboards.

            Related: https://jira.atlassian.com/browse/JSD-433
            https://jira.atlassian.com/browse/JSD-726

            Sorry for the same comment on all 3; didn't want it to be lost if some tickets were closed or merged w/o comments.

            IT added a comment - How is a team supposed to track SLA's when they are static? Keep in mind not everyone works exclusively on queues. Most of our staff have 4 monitors and don't have time to keep updating tabs - too much mental bandwidth goes toward remembering to do so. Browser plugins to accomplish this are a mess - it requires us to install them on every staff's computer, properly configure it, ensure they don't mis/reconfigure it, etc. Plus it reloads the entire tab, which is more distracting (flickering window) and takes longer than "in-window" refreshing. If resource load is a concern, what about in-page refreshing like has been added to the bottom of the Issue Navigator? This could be done every 5-15 minutes and still be way ahead of requiring a manual refresh. Queues is a nice idea, but without auto-refresh (and a couple of other seemingly simple tweaks) it loses out to JIRA Agile workboards, the issue navigator and even dashboards. Related: https://jira.atlassian.com/browse/JSD-433 https://jira.atlassian.com/browse/JSD-726 Sorry for the same comment on all 3; didn't want it to be lost if some tickets were closed or merged w/o comments.

            Matt Tittler added a comment -

            +1

            Matt Tittler added a comment - +1

            Badalyan Vyacheslav added a comment -

            +1

            Badalyan Vyacheslav added a comment - +1

            Deleted Account (Inactive) added a comment -

            Yes, please - like the JIRA Dasboard gadget. Auto Update is the only way to always have an updated screen instead of an expensive browser-based auto-reload.

            Deleted Account (Inactive) added a comment - Yes, please - like the JIRA Dasboard gadget. Auto Update is the only way to always have an updated screen instead of an expensive browser-based auto-reload.

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              2463773194ee Martin Poirier
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                Created:
                Updated:
                Resolved: