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  1. Jira Service Management Data Center
  2. JSDSERVER-5452

Auto-refresh issue transitioned from Service Desk automation rule

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
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    • 9
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Atlassian Update – 9 June 2021

      Hi everyone,

      Thank you for your interest in this suggestion.

      We have identified that this is a duplicate of "Auto-refresh and/or warn user if the ticket has changed" JSDSERVER-433 . We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-433 for future updates.

      Kind regards,

      Alex

      Jira Service Management, Server & Data Center 

       

      For example, automation rules inspects a custom field on transition to status A. If the field has content, the issue is changes to B status. If the field is empty the status changes to C status.

      Currently when users transition issues to status A they will initially see their issue in status A. Upon refresh the issue's status is correctly displayed as either B or C.

      This request is for a mechanism that will auto-refresh an issue so that users will see the issue status after an automation rule takes effect

      Workaround: Use JavaScript, looking for form elements that are unique to this condition, and refresh the page when true.

      Notes: Also happen for adding comment from agent side.

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        Issue Links

          details

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1752 Automatic transitions are not visible to Customers without a refresh

          • Low - Low priority issues
          • Closed
          duplicates

          Suggestion - JSDSERVER-433 Auto-refresh and/or warn user if the ticket has changed

          • Gathering Interest
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-6106 Automatic transitions on adding comment are not visible to Agents without a refresh

          • Low - Low priority issues
          • Closed
          mentioned in

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              Unassigned Unassigned
              jcurry Jeff Curry
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