• Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 9 June 2021

      Hi everyone,

      Thank you for your interest in this suggestion.

      We have identified that this is a duplicate of "Auto-refresh and/or warn user if the ticket has changed" JSDSERVER-433 . We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-433 for future updates.

      Kind regards,

      Alex

      Jira Service Management, Server & Data Center 

       

      For example, automation rules inspects a custom field on transition to status A. If the field has content, the issue is changes to B status. If the field is empty the status changes to C status.

      Currently when users transition issues to status A they will initially see their issue in status A. Upon refresh the issue's status is correctly displayed as either B or C.

      This request is for a mechanism that will auto-refresh an issue so that users will see the issue status after an automation rule takes effect

      Workaround: Use JavaScript, looking for form elements that are unique to this condition, and refresh the page when true.

      Notes: Also happen for adding comment from agent side.

            [JSDSERVER-5452] Auto-refresh issue transitioned from Service Desk automation rule

            Alex Cooksey made changes -
            Link Original: This issue is related to JSDSERVER-433 [ JSDSERVER-433 ]
            Alex Cooksey made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Alex Cooksey made changes -
            Link New: This issue duplicates JSDSERVER-433 [ JSDSERVER-433 ]
            Alex Cooksey made changes -
            Description Original: For example, automation rules inspects a custom field on transition to status A. If the field has content, the issue is changes to B status. If the field is empty the status changes to C status.

            Currently when users transition issues to status A they will initially see their issue in status A. Upon refresh the issue's status is correctly displayed as either B or C.

            This request is for a mechanism that will auto-refresh an issue so that users will see the issue status after an automation rule takes effect

            Workaround: Use JavaScript, looking for form elements that are unique to this condition, and refresh the page when true.

            Notes: Also happen for adding comment from agent side.
            New: {panel:title=Atlassian Update – 9 June 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Thank you for your interest in this suggestion.

            We have identified that this is a duplicate of _"Auto-refresh and/or warn user if the ticket has changed"_ JSDSERVER-433 . We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-433 for future updates.

            Kind regards,

            Alex

            Jira Service Management, Server & Data Center 
            {panel}

             

            For example, automation rules inspects a custom field on transition to status A. If the field has content, the issue is changes to B status. If the field is empty the status changes to C status.

            Currently when users transition issues to status A they will initially see their issue in status A. Upon refresh the issue's status is correctly displayed as either B or C.

            This request is for a mechanism that will auto-refresh an issue so that users will see the issue status after an automation rule takes effect

            Workaround: Use JavaScript, looking for form elements that are unique to this condition, and refresh the page when true.

            Notes: Also happen for adding comment from agent side.
            Alex Cooksey made changes -
            Link New: This issue is related to JSDSERVER-433 [ JSDSERVER-433 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 9
            SET Analytics Bot made changes -
            UIS Original: 16 New: 0
            Morgan Knicely (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 516693 ]
            SET Analytics Bot made changes -
            UIS Original: 24 New: 16
            SET Analytics Bot made changes -
            UIS Original: 16 New: 24

              Unassigned Unassigned
              jcurry Jeff Curry
              Votes:
              32 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: