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Type:
Suggestion
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Resolution: Duplicate
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None
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Component/s: None
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9
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3
Hi everyone,
Thank you for your interest in this suggestion.
We have identified that this is a duplicate of "Auto-refresh and/or warn user if the ticket has changed" JSDSERVER-433 . We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-433 for future updates.
Kind regards,
Alex
Jira Service Management, Server & Data Center
For example, automation rules inspects a custom field on transition to status A. If the field has content, the issue is changes to B status. If the field is empty the status changes to C status.
Currently when users transition issues to status A they will initially see their issue in status A. Upon refresh the issue's status is correctly displayed as either B or C.
This request is for a mechanism that will auto-refresh an issue so that users will see the issue status after an automation rule takes effect
Workaround: Use JavaScript, looking for form elements that are unique to this condition, and refresh the page when true.
Notes: Also happen for adding comment from agent side.
- details
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JSDSERVER-1752 Automatic transitions are not visible to Customers without a refresh
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- Closed
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- duplicates
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- Gathering Interest
- is duplicated by
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- Closed
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- mentioned in
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