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  1. Jira Service Management Data Center
  2. JSDSERVER-6106

Automatic transitions on adding comment are not visible to Agents without a refresh

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 3.15.1
    • Automation
    • None

      Summary

      Automatic transitions on adding comment are not visible to Agents without a refresh

      Steps to Reproduce

      1. Make sure that default Automation rule "Transition on comment" is active
        • If it doesn't exist, make a rule which should transition the issue to "Waiting for Customer" status after an Agent adds a comment
      2. As an agent:
        1. Open an issue ticket and make sure the issue is at "Waiting for Support" status
        2. Leave a comment

      Expected Results

      The status gets transitioned to target status and the status gets updated (refreshed) showing the right value.

      Actual Results

      The status gets transitioned to target status, but status doesn't always gets updated (refreshed). A manual refresh of the page is needed to show the right status.

      Note

      Related to JSDSERVER-5452, however, the status sometimes does get updated, without the need for refreshing the page.

            [JSDSERVER-6106] Automatic transitions on adding comment are not visible to Agents without a refresh

            Sven Laanela (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 454498 ]
            Henry Barnett (Inactive) made changes -
            Link Original: This issue is related to JSDSERVER-5452 [ JSDSERVER-5452 ]
            Henry Barnett (Inactive) made changes -
            Link New: This issue duplicates JSDSERVER-5452 [ JSDSERVER-5452 ]
            Henry Barnett (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Sven Laanela (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 454498 ]
            Bartosz Ornatowski made changes -
            Link New: This issue relates to JSDSERVER-1752 [ JSDSERVER-1752 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2968923 ] New: JAC Bug Workflow v3 [ 3126513 ]
            Status Original: Untriaged [ 11672 ] New: Needs Triage [ 10030 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Marko Filipan made changes -
            Link New: This issue is related to JSDSERVER-5452 [ JSDSERVER-5452 ]
            Marko Filipan made changes -
            Description Original: h3. Summary


            h3. Steps to Reproduce
            #
            #


            h3. Expected Results


            h3. Actual Results


            h3.Workaround             		New: h3. Summary
            Automatic transitions on adding comment are not visible to Agents without a refresh

            h3. Steps to Reproduce
            # Make sure that default Automation rule "Transition on comment" is active
            #* If it doesn't exist, make a rule which should transition the issue to "Waiting for Customer" status after an Agent adds a comment
            # As an agent:
            ## Open an issue ticket and make sure the issue is at "Waiting for Support" status
            ## Leave a comment

            h3. Expected Results
            The status gets transitioned to target status and the status gets updated (refreshed) showing the right value.

            h3. Actual Results
            The status gets transitioned to target status, but status doesn't always gets updated (refreshed). A manual refresh of the page is needed to show the right status.

            h3. Note
            Related to JSDSERVER-5452, however, the status sometimes does get updated, without the need for refreshing the page.

              Unassigned Unassigned
              mfilipan Marko Filipan
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: