Send Notifications to Service Desk Organization Members By Default

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      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications

      reference: Managing Service Desk Notifications

      Suggested Solution

      Allow Organization Members to receive notifications by default and then opt-out

      Workaround

      Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request

            Assignee:
            Unassigned
            Reporter:
            Shawn C (Inactive)
            Votes:
            272 Vote for this issue
            Watchers:
            153 Start watching this issue

              Created:
              Updated: