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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4570

Send Notifications to Service Desk Organization Members By Default

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    Details

    • UIS:
      51
    • Support reference count:
      13
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications

      reference: Managing Service Desk Notifications

      Suggested Solution

      Allow Organization Members to receive notifications by default and then opt-out

      Workaround

      Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request

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              Assignee:
              Unassigned Unassigned
              Reporter:
              scranford Shawn C
              Votes:
              139 Vote for this issue
              Watchers:
              87 Start watching this issue

                Dates

                Created:
                Updated: