Send Notifications to Service Desk Organization Members By Default

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      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications

      reference: Managing Service Desk Notifications

      Suggested Solution

      Allow Organization Members to receive notifications by default and then opt-out

      Workaround

      Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request

              Assignee:
              Unassigned
              Reporter:
              Shawn C (Inactive)
              Votes:
              272 Vote for this issue
              Watchers:
              153 Start watching this issue

                Created:
                Updated: