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Suggestion
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Resolution: Unresolved
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None
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35
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13
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Problem Definition
When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications
reference: Managing Service Desk Notifications
Suggested Solution
Allow Organization Members to receive notifications by default and then opt-out
Workaround
Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request
- duplicates
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- Closed
- relates to
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JSDCLOUD-5037 Misleading option "Turn off this request's notifications" in the email when you are not subscribed
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- Closed
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- Gathering Interest
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- Reviewing
- links to
| Form Name | |||||||||||
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[JSDSERVER-4570] Send Notifications to Service Desk Organization Members By Default
Hi,
I don't know why such things are imposed by Jira manually and why we cannot edit it, it is a must-required feature.
When will this be corrected? Is there any way to enable these notifications in bulk?
This is a key feature that has been missing for over 6 years! Without this feature we will be forced to look elsewhere for our ticket system.
How has this been an issue for 5 years now? Please fix this asap, we are pushing several security alerts to clients a day and they are not going to click to opt in on all of these alerts.
Please make this available by default. This is a must-have feature - customers require notifications to go to the whole organization.
How stupid it is? Agent add organisation to inform a bunch of customers on changes in issue. Manual added customers receive notifications, customers in organisation does not?!
Atlassian you are far away from reality by now. Listen to your customers, do not concrentrate on a few large main players. You fail.
Our customers are complaining that they are not getting email alerts and its difficult for customers having more than 30-40 tickets per day to go and enable notification. This is very basic feature a service desk should have. Its 2021 and still no word on this feature!!!
If this could be fixed by monday??...