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Suggestion
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Resolution: Unresolved
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121
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24
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications
reference: Managing Service Desk Notifications
Suggested Solution
Allow Organization Members to receive notifications by default and then opt-out
Workaround
Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request
- duplicates
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JSDCLOUD-4514 Ability to add the organization in email notifications
- Closed
- is related to
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JSDSERVER-4570 Send Notifications to Service Desk Organization Members By Default
- Gathering Interest
- relates to
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JSDCLOUD-4619 As an administrator, I would like to remove customer ability from removing organization from a request
- Gathering Interest
For us it's very important to get this feature.
The communication is difficult and requires much more time and effort.
It would be good to have the "notifications" on - by default.