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  1. Jira Service Management Cloud
  2. JSDCLOUD-4570

Send Notifications to Service Desk Organization Members By Default

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications

      reference: Managing Service Desk Notifications

      Suggested Solution

      Allow Organization Members to receive notifications by default and then opt-out

      Workaround

      Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request

              1bbfd485bf63 Ben Costello
              scranford Shawn C
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                Created:
                Updated: