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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Customer Notifications - Configuration & Customisation, Customer Organisation
Labels:
- affects-cloud

UIS:
237
Support reference count:
24
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

When a Request is created in Service Desk, Organization Members only receive a notification that the request is created and must opt in to receive additional updates by accessing the Customer Portal and clicking on Get notifications

reference: Managing Service Desk Notifications

Workaround

Organization Member must opt-in to receive additional notifications clicking on Get notifications on the request

Attachments

Issue Links

duplicates

JSDCLOUD-4514 Ability to add the organization in email notifications

Closed

is related to

JSDSERVER-4570 Send Notifications to Service Desk Organization Members By Default

Gathering Interest

relates to

JSDCLOUD-4619 As an administrator, I would like to remove customer ability from removing organization from a request

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Manpreet Singh

Reporter:: Shawn C

Votes:: 254 Vote for this issue

Watchers:: 178 Start watching this issue

Dates

Created:: 08/Dec/2016 1:09 AM

Updated:: Yesterday 2:12 AM