Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4619

As an administrator, I would like to remove customer ability from removing organization from a request

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 3
    • 6
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently customers would be able to remove an organization from a request resulting other customers in the same organization to not receive notification and access to the request.

      Suggested Solution

      Add configuration for administrators to disable customers from removing organization from request.

      Why this is important

      When an organization is removed from a request by mistake, all other customers are denied access to the request and do not receive notification.

            [JSDSERVER-4619] As an administrator, I would like to remove customer ability from removing organization from a request

            This is a big issue for a client of mine, please fix this fast.

            This affects Server as well.

             

            jakobGormsen added a comment - This is a big issue for a client of mine, please fix this fast. This affects Server as well.  

            Shawn L added a comment - - edited

            Can this request be more broadly defined? Atlassian usually goes to the exact request and then there are impacts elsewhere in funtionality and additional requests needed.

             

            In our case we want only the admin and/or the agents to be able to do this; however I think building this feature for flexibility would have configuration options for:

             

            Removal by one or all of the following:

            • Anyone
            • Requestor
            • Participant
            • Agent
            • Admins

            Are all valid use cases.

            Shawn L added a comment - - edited Can this request be more broadly defined? Atlassian usually goes to the exact request and then there are impacts elsewhere in funtionality and additional requests needed.   In our case we want only the admin and/or the agents to be able to do this; however I think building this feature for flexibility would have configuration options for:   Removal by one or all of the following: Anyone Requestor Participant Agent Admins Are all valid use cases.

            We manage Jira and SD instances of an IT company who serves many banks and they heavily depend on Service Desk and use organization as a main part of their SD operation however when a user removes the organization from a ticket this interrupt their support operations easily. Please consider a solution for this request.

            Kubilay Karpat [Snapbytes] added a comment - We manage Jira and SD instances of an IT company who serves many banks and they heavily depend on Service Desk and use organization as a main part of their SD operation however when a user removes the organization from a ticket this interrupt their support operations easily. Please consider a solution for this request.

            This is really a big issue for us , and requires fast action and solution 

            mustafa mustafa added a comment - This is really a big issue for us , and requires fast action and solution 

            I completely agree, even the ability to view other customers sharing the same issue might be a security/privacy problem

             

            Marcel Šíp added a comment - I completely agree, even the ability to view other customers sharing the same issue might be a security/privacy problem  

            Greg Cline added a comment -

            Yes, definitely. We want to create Problem tickets that are shared among customers, but want to remove the access of one customer deleting another customer from the request, and ideally, even viewing what other customers share that Problem ticket.

            Greg Cline added a comment - Yes, definitely. We want to create Problem tickets that are shared among customers, but want to remove the access of one customer deleting another customer from the request, and ideally, even viewing what other customers share that Problem ticket.

            Adding the Ability to remove the "Shared with" section from view entirely would be another really helpful feature.

            Finnen Cerises added a comment - Adding the Ability to remove the "Shared with" section from view entirely would be another really helpful feature.

            This doesn't make any sense, why would you want to do that?

            Kiryl Trembovolski added a comment - This doesn't make any sense, why would you want to do that?

            This is a massive issue for us, def needs to be fixed ASAP

            Kiryl Trembovolski added a comment - This is a massive issue for us, def needs to be fixed ASAP

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              82 Vote for this issue
              Watchers:
              45 Start watching this issue

                Created:
                Updated: