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  1. Jira Service Management Data Center
  2. JSDSERVER-1317

Ability to copy request types to another Service Desk.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a Service Desk Administrator, it would be nice if I could copy the request types created in one Service Desk, to another Service Desk.

      In some cases, there are a lot of request types created in a single Service Desk, and then if I want to use the same request types in another project, I will have to create them by hand.

      If the Admin was able to copy them to the other project, it would save some time.

          Form Name

            [JSDSERVER-1317] Ability to copy request types to another Service Desk.

            Ron Chan added a comment -

            I'm sure they are just busy addressing all the other issues in Jira

            Ron Chan added a comment - I'm sure they are just busy addressing all the other issues in Jira

            Lauren Cabrera added a comment -

            Wow this has been requested at least since 2016 and still no where? It shouldn't even have to be requested or "gather interest". This is a no brainer.

            Lauren Cabrera added a comment - Wow this has been requested at least since 2016 and still no where? It shouldn't even have to be requested or "gather interest". This is a no brainer.

            Leonel Goitia added a comment -

            Any updates here?

            Leonel Goitia added a comment - Any updates here?

            Robert Ogden added a comment -

            Is there any update on this?  

            Robert Ogden added a comment - Is there any update on this?  

            Susan Waldrip added a comment -

            Would really appreciate seeing this implemented ASAP, or an understanding of what's needed in order to move it to the next status in the workflow – thank you!! 

            Susan Waldrip added a comment - Would really appreciate seeing this implemented ASAP, or an understanding of what's needed in order to move it to the next status in the workflow – thank you!! 

            Martin Hilbig [GC Gruppe] added a comment -

            Absolutely mindboggling for a major enterprise solution. Sadly par for the course for Atlassian that core application features remain missing after ten years.

            Martin Hilbig [GC Gruppe] added a comment - Absolutely mindboggling for a major enterprise solution. Sadly par for the course for Atlassian that core application features remain missing after ten years.

            IBEJAOUI added a comment -

            Much needed!

            IBEJAOUI added a comment - Much needed!

            Michael Larke added a comment -

            Any idea when this will be implemented?  This is a feature that many cloud users would leverage!

            Michael Larke added a comment - Any idea when this will be implemented?  This is a feature that many cloud users would leverage!

            Louange HIRWA added a comment -

            +1. It's amazing how it's not there while we have these many issues.

            Louange HIRWA added a comment - +1. It's amazing how it's not there while we have these many issues.

            Todd Stiles added a comment -

            Jeopardy music still going... When is this going to become a reality? 

            Todd Stiles added a comment - Jeopardy music still going... When is this going to become a reality? 

              Unassigned Unassigned
              psouza Pedro Souza
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                Created:
                Updated: